Side-by-side comparison · 24 data points
Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust
| HumanTouch | Tidio | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | HumanTouch: Helpdesk & Chat | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 3 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 12 new |
| Languages | 1 supported | 6 supported |
| Listed since | Jun 2026 | Jul 2014 |
HumanTouch: Helpdesk & Chat edges out Tidio: AI Chatbot & Live Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: HumanTouch: Helpdesk & Chat at Free plan available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,337 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. HumanTouch: Helpdesk & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to HumanTouch: Helpdesk & Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio: AI Chatbot & Live Chat's 1,337-review base may include the workflow context that matches your specific use case better than HumanTouch: Helpdesk & Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: HumanTouch: Helpdesk & Chat audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | HumanTouch | Tidio |
|---|---|---|
| helpdesk software | #181 | #12 |
| helpdesk | #243 | #7 |
| help desk software | #71 | #1 |
| help desk | #16 | #68 |
| help center | #103 | #19 |
Not featured in any section recently.
| Signal | HumanTouch | Tidio |
|---|---|---|
| Average rating | 5.0 ★ (3) | 4.8 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +4 |
| Reviews · last 30 days | — | +12 |
| Reviews · last 90 days | — | +73 |
No reviews yet.
Both HumanTouch: Helpdesk & Chat and Tidio: AI Chatbot & Live Chat offer paid plans only. HumanTouch: Helpdesk & Chat starts at Free plan available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
HumanTouch: Helpdesk & Chat has the higher average rating (5.0★ from 3 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,337 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
HumanTouch: Helpdesk & Chat holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,337 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
HumanTouch: Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,337 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Help me keep in contact with my current and potential clients.
The best app in teh world
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Migration support varies by app and category. HumanTouch: Helpdesk & Chat and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HumanTouch: Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
