Side-by-side comparison · 24 data points
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Hosted | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Hosted Email | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | 4.1 ★ | ★ 4.8 ★ |
| Total reviews | 30 | ★ 1.2k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 30 new |
| Languages | 1 supported | 6 supported |
| Listed since | Jul 2020 | Jul 2014 |
Based on the data on this page, Tidio ‑ Live Chat & AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.8★ vs Hosted Email's 4.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Hosted Email at Free plan available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,227 reviews vs 30), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Hosted Email's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Tidio ‑ Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Hosted Email's 30-review base may include the workflow context that matches your specific use case better than Tidio ‑ Live Chat & AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Hosted Email audit • Tidio ‑ Live Chat & AI Chatbot audit
| Last updated | — | — |
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| Keyword | Hosted | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| chatbot automation | Not ranked | #1 |
| chatbot | Not ranked | #1 |
| chatbot integration | Not ranked | #1 |
| helpdesk | #46 | Not ranked |
| help center | #56 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Hosted | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.1 ★ (30) | 4.8 ★ (1.2k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +4 |
| Reviews · last 30 days | — | +30 |
| Reviews · last 90 days | — | +109 |
No reviews yet.
Both Hosted Email and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Hosted Email starts at Free plan available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio ‑ Live Chat & AI Chatbot has the higher average rating (4.8★ from 1,227 reviews) compared to Hosted Email (4.1★ from 30 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Hosted Email fits better if you prioritize broader integrations; Tidio ‑ Live Chat & AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,227 reviews vs 30), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Hosted Email typically suits early-stage and growth-mode stores based on its review-base composition (30 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,227 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested. Top-tier support especially for eCommerce business like ours.
GOOD
Autonomo e in grado di gestire bene le richieste dei clienti.
Sem dúvidas, é uma plataforma diferente de todas que testamos até hoje, e uma das únicas que realmente resolve nosso caso de perguntas frequentes com ótimos acertos nas respostas. Fácil, rápido e objetivo.
Tres bonne appli
Migration support varies by app and category. Hosted Email and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Hosted Email" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
