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| Metric | MX: Helpdesk & Live Chat | Redo |
|---|---|---|
| Rating | 4.5 ★ | ★ 5.0 ★ |
| Total reviews | 9 | ★ 673 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Languages | 19 supported | 1 supported |
| Listed since | Oct 2025 | May 2020 |
Based on the data on this page, Redo is the stronger choice for most Shopify App Store merchants — 5.0★ vs MX: Helpdesk & Live Chat's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: MX: Helpdesk & Live Chat at Free, Redo at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Redo has the larger user base (673 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MX: Helpdesk & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Redo; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 9-review base may include the workflow context that matches your specific use case better than Redo's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: MX: Helpdesk & Live Chat audit • Redo audit
| Last updated | — | — |
|---|
| Keyword | MX | Redo |
|---|---|---|
| helpdesk | #7 | #15 |
| live chat | #19 | #53 |
| inbox | #69 | #17 |
| livechat | #44 | #54 |
| customer support | #211 | #53 |
Both MX: Helpdesk & Live Chat and Redo offer paid plans only. MX: Helpdesk & Live Chat starts at Free; Redo starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Redo has the higher average rating (5.0★ from 673 reviews) compared to MX: Helpdesk & Live Chat (4.5★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. MX: Helpdesk & Live Chat fits better if you prioritize broader integrations; Redo is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Redo has more onboarding documentation maturity (673 reviews vs 9), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
MX: Helpdesk & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (9 reviews). Redo aligns more with early-stage and growth-mode stores (673 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. MX: Helpdesk & Live Chat and Redo both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
