Side-by-side comparison · 24 data points
| eDesk ‑ AI, Helpdesk & Chat | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | eDesk ‑ AI, Helpdesk & Chat | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | ★ 4.8 ★ | 4.7 ★ |
| Total reviews | 29 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 33 new |
| Languages | 5 supported | 6 supported |
| Listed since | Jul 2016 | Jul 2014 |
eDesk ‑ AI, Helpdesk & Chat and Tidio ‑ Live Chat & AI Chatbot are evenly matched on rating (4.8★ vs 4.7★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: eDesk ‑ AI, Helpdesk & Chat at Free trial available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,281 reviews vs 29), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. eDesk ‑ AI, Helpdesk & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: eDesk ‑ AI, Helpdesk & Chat audit • Tidio ‑ Live Chat & AI Chatbot audit
| Listed |
|---|
| Last updated | — | — |
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| Keyword | eDesk ‑ AI, Helpdesk & Chat | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| helpdesk | #3 | #5 |
| customer support | #6 | #4 |
| help desk software | #11 | #1 |
| help desk | #7 | #12 |
| email chat | #24 | #10 |
Not featured in any section recently.
| Signal | eDesk ‑ AI, Helpdesk & Chat | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.8 ★ (29) | 4.7 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +9 |
| Reviews · last 30 days | — | +33 |
| Reviews · last 90 days | — | +113 |
No reviews yet.
Both eDesk ‑ AI, Helpdesk & Chat and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. eDesk ‑ AI, Helpdesk & Chat starts at Free trial available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
eDesk ‑ AI, Helpdesk & Chat (4.8★, 29 reviews) and Tidio ‑ Live Chat & AI Chatbot (4.7★, 1,281 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. eDesk ‑ AI, Helpdesk & Chat fits better if you prioritize rating consistency; Tidio ‑ Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,281 reviews vs 29), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Great for handling customer support if you run 1 brand with multiple channels
Great app. Especially the AI part. It handles different languages and successfully converts sales.
It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!
So far Tidio is meeting our expectations...
eDesk ‑ AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (29 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,281 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. eDesk ‑ AI, Helpdesk & Chat and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from eDesk ‑ AI, Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
