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| Metric | SB: Helpdesk, Live Chat & FAQs | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.8 ★ |
| Total reviews | 317 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | 2 |
| Review velocity (30d) | — | 13 new |
| Languages | 1 supported | 6 supported |
| Listed since | Dec 2015 | Jul 2014 |
Tidio: AI Chatbot & Live Chat edges out SB: Helpdesk, Live Chat & FAQs on rating (4.8★ vs 4.6★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free to install, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,340 reviews vs 317), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SB: Helpdesk, Live Chat & FAQs's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Tidio: AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — SB: Helpdesk, Live Chat & FAQs's 317-review base may include the workflow context that matches your specific use case better than Tidio: AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | SB | Tidio |
|---|---|---|
| helpdesk | #10 | #7 |
| live chat | #32 | #3 |
| helpdesk software | #24 | #12 |
| live chat helpdesk | #18 | #19 |
| live chat ai | #22 | #19 |
| Signal | SB | Tidio |
|---|---|---|
| Average rating | 4.6 ★ (317) | 4.8 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +13 |
| Reviews · last 90 days | — | +77 |
No reviews yet.
Both SB: Helpdesk, Live Chat & FAQs and Tidio: AI Chatbot & Live Chat offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free to install; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio: AI Chatbot & Live Chat has the higher average rating (4.8★ from 1,340 reviews) compared to SB: Helpdesk, Live Chat & FAQs (4.6★ from 317 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Tidio: AI Chatbot & Live Chat holds the higher average rating (4.8★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,340 vs 317), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,340 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
The best app in teh world
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Easy Setup and runs smoothly. No problems here.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SB: Helpdesk, Live Chat & FAQs" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
