Loading content…
SB vs Shopify Inbox
Side-by-side comparison
At a glance
| Metric | SB: Helpdesk, Live Chat & FAQs | Shopify Inbox |
|---|---|---|
| Rating | 4.6 ★ | 4.6 ★ |
| Total reviews | 318 | ★ 5.8k |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 5 | 4 |
| Featured placements | 2 | ★ 4 |
| Languages |
AppRanks verdict
Generated from live data on this pageThe call
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 1). Pick SB if one of the points where it leads is what you need.
Where SB leads
- Lists AI responses, AI summaries and Agent analytics (+17 more) in its marketplace category features; Shopify Inbox doesn't.
Where Shopify Inbox leads
- More published reviews: 5,808 vs 318.
- Available in more languages: 21 vs 1.
- Ranks higher in Support: #10 vs #11 of 30.
- Lists Discounts, Product recommendations and Push notifications in its marketplace category features; SB doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Shopify Inbox audit
1. Listing metadata
Field-level data| Field | SB | Shopify Inbox |
|---|---|---|
| Tagline | ||
| Listing audit | 89/100 listing audit | 85/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
