Help Scout vs Kustomer

Based on the data on this page, Kustomer is the stronger choice for most Shopify App Store merchants — 5.0★ vs Help Scout's 3.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Help Scout at Free plan available, Kustomer at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Kustomer; mid-market and enterprise merchants with specific feature requirements should evaluate both — Help Scout's 19-review base may include the workflow context that matches your specific use case better than Kustomer's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Help Scout or Kustomer cheaper?

Both Help Scout and Kustomer offer paid plans only. Help Scout starts at Free plan available; Kustomer starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Help Scout or Kustomer?

Kustomer has the higher average rating (5.0★ from 24 reviews) compared to Help Scout (3.6★ from 19 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Help Scout or Kustomer?

Kustomer holds the higher average rating (5.0★ vs 3.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Help Scout or Kustomer?

Both apps are one-click installs from the Shopify App Store. Kustomer has the deeper published review base (24 vs 19), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Help Scout typically suits early-stage and growth-mode teams based on its published review base (19 reviews). Kustomer typically suits early-stage and growth-mode teams based on its published review base (24 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Help Scout and Kustomer?

Migration support varies by app and category. Help Scout and Kustomer both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Help Scout" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.