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1. Listing metadata
Field-level data| Dondy | Smartsupp Live Chat & Chatbots | |
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| Description | ||
| Screenshots | images | images |
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| Developer |
| Dondy | Smartsupp Live Chat & Chatbots | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer |
Elevate Your Store with Smartsupp: Live Chat, Chatbot, Mira AI Shopping Assistant and AI Tools
| Metric | Dondy: WhatsApp Marketing+Chat | Smartsupp Live Chat & Chatbots |
|---|---|---|
| Rating | ★ 4.8 ★ | 2.3 ★ |
| Total reviews | ★ 797 | 3 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | ★ 5 | 4 |
| Featured placements | 4 | — |
| Languages | 5 supported | 9 supported |
| Listed since | Mar 2023 | Oct 2021 |
Based on the data on this page, Dondy: WhatsApp Marketing+Chat is the stronger choice for most Shopify App Store merchants — 4.8★ vs Smartsupp Live Chat & Chatbots's 2.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Dondy: WhatsApp Marketing+Chat at Free plan available, Smartsupp Live Chat & Chatbots at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Dondy: WhatsApp Marketing+Chat has the larger user base (797 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Smartsupp Live Chat & Chatbots's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Dondy: WhatsApp Marketing+Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Smartsupp Live Chat & Chatbots's 3-review base may include the workflow context that matches your specific use case better than Dondy: WhatsApp Marketing+Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Dondy: WhatsApp Marketing+Chat audit • Smartsupp Live Chat & Chatbots audit
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| Keyword | Dondy | Smartsupp Live Chat & Chatbots |
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| live chat app | #38 | #61 |
| livechat | #49 | #29 |
| live chat | #39 | #43 |
| chatbot | #51 | #52 |
| chat | #4 | #105 |
Not featured in any section recently.
Both Dondy: WhatsApp Marketing+Chat and Smartsupp Live Chat & Chatbots offer paid plans only. Dondy: WhatsApp Marketing+Chat starts at Free plan available; Smartsupp Live Chat & Chatbots starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Dondy: WhatsApp Marketing+Chat has the higher average rating (4.8★ from 797 reviews) compared to Smartsupp Live Chat & Chatbots (2.3★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Dondy: WhatsApp Marketing+Chat fits better if you prioritize rating consistency; Smartsupp Live Chat & Chatbots is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Dondy: WhatsApp Marketing+Chat has more onboarding documentation maturity (797 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode stores based on its review-base composition (797 reviews). Smartsupp Live Chat & Chatbots aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Dondy: WhatsApp Marketing+Chat and Smartsupp Live Chat & Chatbots both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smartsupp Live Chat & Chatbots" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
