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1. Listing metadata
Field-level data| Convi | Tidio | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Convi | Tidio | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Convi: AI Helpdesk & Chatbot | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 13 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | 0 new | ★ 13 new |
| Languages | 8 supported | 6 supported |
| Listed since | Jun 2025 | Jul 2014 |
Convi: AI Helpdesk & Chatbot edges out Tidio: AI Chatbot & Live Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Convi: AI Helpdesk & Chatbot at Free plan available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,339 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Convi: AI Helpdesk & Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Convi: AI Helpdesk & Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio: AI Chatbot & Live Chat's 1,339-review base may include the workflow context that matches your specific use case better than Convi: AI Helpdesk & Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi: AI Helpdesk & Chatbot audit • Tidio: AI Chatbot & Live Chat audit
| Listed |
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| Last updated | — | — |
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| Keyword | Convi | Tidio |
|---|---|---|
| chatbot live chat | #14 | #6 |
| ai chatbot live | #14 | #6 |
| chatbot live | #14 | #6 |
| helpdesk | #155 | #7 |
| help desk | #10 | #12 |
Not featured in any section recently.
| Signal | Convi | Tidio |
|---|---|---|
| Average rating | 5.0 ★ (13) | 4.8 ★ (1.3k) |
| Rating distribution | 591% 40% 30% 20% 19% | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | +0 | +2 |
| Reviews · last 30 days | +0 | +13 |
| Reviews · last 90 days | +1 | +77 |
Both Convi: AI Helpdesk & Chatbot and Tidio: AI Chatbot & Live Chat offer paid plans only. Convi: AI Helpdesk & Chatbot starts at Free plan available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Convi: AI Helpdesk & Chatbot has the higher average rating (5.0★ from 13 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,339 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Convi: AI Helpdesk & Chatbot holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,339 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Convi: AI Helpdesk & Chatbot typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,339 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Excellent!!!!
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
The best app in teh world
Migration support varies by app and category. Convi: AI Helpdesk & Chatbot and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Convi: AI Helpdesk & Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Easy Setup and runs smoothly. No problems here.
