Side-by-side comparison · 24 data points
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| Chatty AI Chatbot & Live Chat | SMPS Product Question & Answer | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Manage Questions & Answers on your product pages and build an FAQ page for your eCommerce store.
| Metric | Chatty AI Chatbot & Live Chat | SMPS Product Question & Answer |
|---|---|---|
| Rating | 4.9 ★ | 4.9 ★ |
| Total reviews | ★ 1.8k | 148 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | 50 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2022 | Aug 2016 |
Chatty AI Chatbot & Live Chat and SMPS Product Question & Answer are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, SMPS Product Question & Answer at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,804 reviews vs 148), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMPS Product Question & Answer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • SMPS Product Question & Answer audit
| Keyword | Chatty AI Chatbot & Live Chat | SMPS Product Question & Answer |
|---|---|---|
| answers | #1 | #13 |
| questions | #19 | #16 |
Not featured in any section recently.
| Signal | Chatty AI Chatbot & Live Chat | SMPS Product Question & Answer |
|---|---|---|
| Average rating | 4.9 ★ (1.8k) | 4.9 ★ (148) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +11 | — |
| Reviews · last 30 days | +50 | — |
| Reviews · last 90 days | +125 | — |
Both Chatty AI Chatbot & Live Chat and SMPS Product Question & Answer offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; SMPS Product Question & Answer starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat (4.9★, 1,804 reviews) and SMPS Product Question & Answer (4.9★, 148 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatty AI Chatbot & Live Chat fits better if you prioritize broader integrations; SMPS Product Question & Answer is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,804 reviews vs 148), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Hazel was amazing! Super helpful and got it done!
Linda and Hazel were great very helpful
I've had a great experience with the Avada Chat app. It's packed with features and offers everything I need to provide excellent customer support. The app is intuitive, powerful, and very complete. A special thanks to Hana and her colleagues for their outstanding support. They were patient, knowledgeable, and helped me
Testing the app for the first day. Everything looks pretty good, still need to run a few more tests. Need a small adjustment on the chatbox icon for phone device, and Andy was very quick on achieving that for us. 5 starts to him.
I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat. It's rare to find support that's this pati
No reviews yet.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (1,804 reviews). SMPS Product Question & Answer aligns more with early-stage and growth-mode stores (148 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and SMPS Product Question & Answer both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SMPS Product Question & Answer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
