Side-by-side comparison · 24 data points
Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
| Chatty AI Chatbot & Live Chat | HelpMate ‑ FAQ & Help Center | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
Improves user convenience by adding a help button to the store. It reduces support and tickets.
| Metric | Chatty AI Chatbot & Live Chat | HelpMate ‑ FAQ & Help Center |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.9k | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | ★ 5 | 3 |
| Featured placements | 4 | — |
| Review velocity (30d) | 21 new | — |
| Languages | 7 supported | 15 supported |
| Listed since | Jun 2022 | May 2023 |
Chatty AI Chatbot & Live Chat and HelpMate ‑ FAQ & Help Center are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, HelpMate ‑ FAQ & Help Center at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Chatty AI Chatbot & Live Chat has the larger user base (1,881 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. HelpMate ‑ FAQ & Help Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • HelpMate ‑ FAQ & Help Center audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Chatty AI Chatbot & Live Chat | HelpMate ‑ FAQ & Help Center |
|---|---|---|
| help center | #4 | #46 |
| help desk | #3 | #108 |
| help desk software | #63 | #49 |
| help desk solutions | #76 | #59 |
| faq chatbot | #7 | #17210 |
Not featured in any section recently.
No tracked changes.
| Signal | Chatty AI Chatbot & Live Chat | HelpMate ‑ FAQ & Help Center |
|---|---|---|
| Average rating | 4.9 ★ (1.9k) | 5.0 ★ (1) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +2 | — |
| Reviews · last 30 days | +21 | — |
| Reviews · last 90 days | +114 | — |
Both Chatty AI Chatbot & Live Chat and HelpMate ‑ FAQ & Help Center offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; HelpMate ‑ FAQ & Help Center starts at Free. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat (4.9★, 1,881 reviews) and HelpMate ‑ FAQ & Help Center (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
HelpMate ‑ FAQ & Help Center holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatty AI Chatbot & Live Chat has the deeper published review base (1,881 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,881 reviews). HelpMate ‑ FAQ & Help Center typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
New to the app but loving it. Support is outstanding too.
This app is amazing! I've asked a very curital update in order to implement on my webpage, Ivy and Mark helped me and make an amazing feature(positioning the new client icon on the page) just in 2 DAYs! Thanks to the amazing team!
Quite a robust chatbot. Thank you, Jade and Andy, for all your help with the setup. Jade provided support before handing things over to Andy, who was equally exceptional. The Avada team are genuinely amazing, and their support throughout the process has been outstanding.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.
No reviews yet.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and HelpMate ‑ FAQ & Help Center both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HelpMate ‑ FAQ & Help Center" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
