Side-by-side comparison · 24 data points
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| Chatty AI Chatbot & Live Chat | FAQly | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatty AI Chatbot & Live Chat | FAQly |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 1.8k | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | 48 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2022 | Jun 2026 |
Based on the data on this page, Chatty AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs FAQly's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, FAQly at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,803 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. FAQly's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chatty AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — FAQly's 0-review base may include the workflow context that matches your specific use case better than Chatty AI Chatbot & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • FAQly audit
| Keyword | Chatty AI Chatbot & Live Chat | FAQly |
|---|---|---|
| chat | #1 | Not ranked |
| chatbot | #1 | Not ranked |
| ai chat | #1 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Chatty AI Chatbot & Live Chat | FAQly |
|---|---|---|
| Average rating | 4.9 ★ (1.8k) | 0.0 ★ (0) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +10 | — |
| Reviews · last 30 days | +48 | — |
| Reviews · last 90 days | +124 | — |
Both Chatty AI Chatbot & Live Chat and FAQly offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; FAQly starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Chatty AI Chatbot & Live Chat fits better if you prioritize rating consistency; FAQly is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,803 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (1,803 reviews). FAQly aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and FAQly both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from FAQly" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
This app is a great asset to get more personnally to the customers. And great support too!
great service and app henzel is the best
Great staff assistance and easy set up!! I highly recommend Chatty !! Thanks allot !
Je n'ai pas l'habitude de mettre des avis, mais là j'ai été agréablement surpris par le sérieux et la rapidité du service client. Je recommande cette application.
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