Side-by-side comparison · 24 data points
Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
| Chatty AI Chatbot & Live Chat | Ernest | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Chatty AI Chatbot & Live Chat | Ernest: AI Chatbot & Helpdesk |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.9k | 6 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | 26 new | — |
| Languages | 7 supported | 1 supported |
| Listed since | Jun 2022 | Jul 2026 |
Chatty AI Chatbot & Live Chat and Ernest: AI Chatbot & Helpdesk are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, Ernest: AI Chatbot & Helpdesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Chatty AI Chatbot & Live Chat has the larger user base (1,880 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ernest: AI Chatbot & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • Ernest: AI Chatbot & Helpdesk audit
| Last updated | — | — |
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| Keyword | Chatty AI Chatbot & Live Chat | Ernest |
|---|---|---|
| customer support | #9 | #3 |
| help desk | #3 | #13 |
| answers | #1 | #20 |
| ai helpdesk | #7 | #19 |
| ai helpdesk software | #22 | #10 |
Not featured in any section recently.
| Signal | Chatty AI Chatbot & Live Chat | Ernest |
|---|---|---|
| Average rating | 4.9 ★ (1.9k) | 5.0 ★ (6) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | — |
| Reviews · last 30 days | +26 | — |
| Reviews · last 90 days | +117 | — |
Both Chatty AI Chatbot & Live Chat and Ernest: AI Chatbot & Helpdesk offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; Ernest: AI Chatbot & Helpdesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat (4.9★, 1,880 reviews) and Ernest: AI Chatbot & Helpdesk (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Ernest: AI Chatbot & Helpdesk holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatty AI Chatbot & Live Chat has the deeper published review base (1,880 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,880 reviews). Ernest: AI Chatbot & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Quite a robust chatbot. Thank you, Jade and Andy, for all your help with the setup. Jade provided support before handing things over to Andy, who was equally exceptional. The Avada team are genuinely amazing, and their support throughout the process has been outstanding.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.
buenisima app, te ayuda a mejorar la conversion.
No reviews yet.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and Ernest: AI Chatbot & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ernest: AI Chatbot & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
