Ernest: AI Chatbot & Helpdesk for Shopify App Store
By Ernest
Ernest: AI Chatbot & Helpdesk is the #126 ranked chat app on Shopify, with a 5.0 average rating from 6 reviews, with a free plan available, as of Sep 9, 2026.
Ernest: AI Chatbot & Helpdesk is a Shopify App Store app by Ernest, launched July 2026. With a rating of 5.0★ from 6 reviews, it currently ranks #126 in the Chat category.
AppRanks data: Ernest: AI Chatbot & Helpdesk ranks #126 in Chat on Shopify App Store, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ernest: AI Chatbot & Helpdesk is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Ernest — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
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About Ernest: AI Chatbot & Helpdesk
How Ernest: AI Chatbot & Helpdesk works
Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue.
Screenshots
Key features
- Answers customer service questions 24/7 from your own pages and policies
- Order tracking, returns and cancellations in chat; refunds need your approval
- Shopping assistant answers pre-sale product questions from your live catalog
- Replay your real tickets and check every answer before it goes live
- Hands off to your team by email when a question needs a person
Pricing plans
Free
|
Starter49/month
|
Most popular Growth149/month
|
Scale299/month
|
Category rankings
As of Sep 9, 2026- Chat#126of 980Top 13%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Ernest: AI Chatbot & Helpdesk ranks for 51 keywords across Shopify App Store. Here are the top 3:
- Rank #3
- Rank #10
- Rank #10
Competitors & alternatives
Ernest: AI Chatbot & Helpdesk doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Ernest: AI Chatbot & Helpdesk?
Ernest: AI Chatbot & Helpdesk is an app for Shopify. It currently holds a 5.0-star rating from 6 merchant reviews, and it has been listed on the marketplace since 2026. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Ernest.
Is Ernest: AI Chatbot & Helpdesk free?
Ernest: AI Chatbot & Helpdesk offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Starter, Growth, Scale unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Ernest: AI Chatbot & Helpdesk?
Ernest: AI Chatbot & Helpdesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Ernest: AI Chatbot & Helpdesk rank on Shopify?
Ernest: AI Chatbot & Helpdesk currently sits at position #126 in the Chat category on Shopify. That places it in the top 13% of 980 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.