Chatmerce AI vs Tidio

Chatmerce AI edges out Tidio: AI Chatbot & Live Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

On pricing, Tidio: AI Chatbot & Live Chat offers a free tier (Free plan available) while Chatmerce AI starts at $10/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Tidio: AI Chatbot & Live Chat has the larger user base (1,337 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatmerce AI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatmerce AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio: AI Chatbot & Live Chat's 1,337-review base may include the workflow context that matches your specific use case better than Chatmerce AI's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Chatmerce AI or Tidio: AI Chatbot & Live Chat cheaper?

Tidio: AI Chatbot & Live Chat is the cheaper option — it offers a free plan (Free plan available). Chatmerce AI starts at $10/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Chatmerce AI or Tidio: AI Chatbot & Live Chat?

Chatmerce AI has the higher average rating (5.0★ from 1 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,337 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Chatmerce AI or Tidio: AI Chatbot & Live Chat?

Chatmerce AI holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Chatmerce AI or Tidio: AI Chatbot & Live Chat?

Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,337 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Chatmerce AI typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,337 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Chatmerce AI and Tidio: AI Chatbot & Live Chat?

Migration support varies by app and category. Chatmerce AI and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatmerce AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.