Side-by-side comparison · 24 data points
AI chatbot for stores: support, orders, returns, and product recommendations in one.
| Chatmerce AI | Chatty AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
| Metric | Chatmerce AI | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 1.9k |
| Free plan | — | ★ Yes |
| Pricing | $10/month | ★ Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 4 |
| Review velocity (30d) | — | 27 new |
| Languages | 1 supported | 7 supported |
| Listed since | May 2026 | Jun 2022 |
Chatmerce AI and Chatty AI Chatbot & Live Chat are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Chatty AI Chatbot & Live Chat offers a free tier (Free plan available) while Chatmerce AI starts at $10/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Chatty AI Chatbot & Live Chat has the larger user base (1,878 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatmerce AI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatmerce AI audit • Chatty AI Chatbot & Live Chat audit
| Listed |
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| Last updated | — | — |
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| Keyword | Chatmerce AI | Chatty AI Chatbot & Live Chat |
|---|---|---|
| ai chat | #240 | #1 |
Not featured in any section recently.
No tracked changes.
| Signal | Chatmerce AI | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.9 ★ (1.9k) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 43% 30% 20% 11% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +27 |
| Reviews · last 90 days | — | +118 |
No reviews yet.
Chatty AI Chatbot & Live Chat is the cheaper option — it offers a free plan (Free plan available). Chatmerce AI starts at $10/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Chatmerce AI (5.0★, 1 reviews) and Chatty AI Chatbot & Live Chat (4.9★, 1,878 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Chatmerce AI holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatty AI Chatbot & Live Chat has the deeper published review base (1,878 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatmerce AI typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,878 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Quite a robust chatbot. Thank you, Jade and Andy, for all your help with the setup. Jade provided support before handing things over to Andy, who was equally exceptional. The Avada team are genuinely amazing, and their support throughout the process has been outstanding.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.
buenisima app, te ayuda a mejorar la conversion.
Migration support varies by app and category. Chatmerce AI and Chatty AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatmerce AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
