1. Listing metadata
Field-level data| Chatbase | Gorgias | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Chatbase | Gorgias | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatbase | Gorgias: AI, Helpdesk & Chat |
|---|---|---|
| Rating | 4.3 ★ | 4.3 ★ |
| Total reviews | 4 | ★ 635 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 8 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2026 | Mar 2017 |
Chatbase and Gorgias: AI, Helpdesk & Chat are evenly matched on rating (4.3★ vs 4.3★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatbase at Free plan available, Gorgias: AI, Helpdesk & Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (635 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatbase's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatbase audit • Gorgias: AI, Helpdesk & Chat audit
| Keyword | Chatbase | Gorgias |
|---|---|---|
| helpdesk | #36 | #2 |
| ai helpdesk software | Not ranked | #2 |
| ai helpdesk | Not ranked | #2 |
| chatbox | #11 | Not ranked |
| business chatbot | #23 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Chatbase | Gorgias |
|---|---|---|
| Average rating | 4.3 ★ (4) | 4.3 ★ (635) |
| Rating distribution | 5— 4— 3— 2— 1— | 583% 44% 31% 22% 110% |
| Reviews · last 7 days | — | +5 |
| Reviews · last 30 days | — | +8 |
| Reviews · last 90 days | — | +33 |
No reviews yet.
The new upgrade is terrible. I can't delete a ticket.
Both Chatbase and Gorgias: AI, Helpdesk & Chat offer paid plans only. Chatbase starts at Free plan available; Gorgias: AI, Helpdesk & Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatbase (4.3★, 4 reviews) and Gorgias: AI, Helpdesk & Chat (4.3★, 635 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatbase fits better if you prioritize broader integrations; Gorgias: AI, Helpdesk & Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (635 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatbase typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Gorgias: AI, Helpdesk & Chat aligns more with early-stage and growth-mode stores (635 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Using Gorgias Helpdesk has help streamline our email and voice tickets. Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
Migration support varies by app and category. Chatbase and Gorgias: AI, Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatbase" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
