Side-by-side comparison · 24 data points
Your trusted sales concierge designed to boost sales and LTV through your existing customers.
| Channel Sales Chat Bot CRM | Tidio | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Channel Sales Chat Bot CRM | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.8 ★ | 4.8 ★ |
| Total reviews | 51 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 12 new |
| Languages | 3 supported | 6 supported |
| Listed since | Jun 2021 | Jul 2014 |
Channel Sales Chat Bot CRM and Tidio: AI Chatbot & Live Chat are evenly matched on rating (4.8★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Channel Sales Chat Bot CRM at Free to install, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,337 reviews vs 51), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Channel Sales Chat Bot CRM's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Channel Sales Chat Bot CRM audit • Tidio: AI Chatbot & Live Chat audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Channel Sales Chat Bot CRM | Tidio |
|---|---|---|
| chat channels | #11 | #12 |
| ai live chat | #16 | #15 |
| livechat | #26 | #51 |
| help center | #63 | #19 |
| helpdesk | #776 | #7 |
Not featured in any section recently.
| Signal | Channel Sales Chat Bot CRM | Tidio |
|---|---|---|
| Average rating | 4.8 ★ (51) | 4.8 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +4 |
| Reviews · last 30 days | — | +12 |
| Reviews · last 90 days | — | +73 |
No reviews yet.
Both Channel Sales Chat Bot CRM and Tidio: AI Chatbot & Live Chat offer paid plans only. Channel Sales Chat Bot CRM starts at Free to install; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Channel Sales Chat Bot CRM (4.8★, 51 reviews) and Tidio: AI Chatbot & Live Chat (4.8★, 1,337 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.8★. Tidio: AI Chatbot & Live Chat does carry the larger published review base (1,337 vs 51). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,337 vs 51), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Channel Sales Chat Bot CRM typically suits early-stage and growth-mode teams based on its published review base (51 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,337 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Help me keep in contact with my current and potential clients.
The best app in teh world
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Migration support varies by app and category. Channel Sales Chat Bot CRM and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Channel Sales Chat Bot CRM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
