Side-by-side comparison · 24 data points
Your trusted sales concierge designed to boost sales and LTV through your existing customers.
| Channel Sales Chat Bot CRM | Chatway Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated |
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Metric | Channel Sales Chat Bot CRM | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Rating | 4.8 ★ | ★ 4.9 ★ |
| Total reviews | 42 | ★ 259 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 6 new |
| Languages | 3 supported | 1 supported |
| Listed since | Jun 2021 | Sep 2023 |
Chatway Live Chat & AI Chatbot edges out Channel Sales Chat Bot CRM on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Channel Sales Chat Bot CRM at Free to install, Chatway Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatway Live Chat & AI Chatbot has the larger user base (259 reviews vs 42), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Channel Sales Chat Bot CRM's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Channel Sales Chat Bot CRM's 42-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Channel Sales Chat Bot CRM audit • Chatway Live Chat & AI Chatbot audit
| — |
| Keyword | Channel Sales Chat Bot CRM | Chatway Live Chat & AI Chatbot |
|---|---|---|
| customer service | #14 | #8 |
| livechat | #23 | #12 |
| ai live chat | #19 | #18 |
| chat channels | #11 | #34 |
| messenger | #37 | #10 |
| Signal | Channel Sales Chat Bot CRM | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.8 ★ (42) | 4.9 ★ (259) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 42% 30% 21% 11% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +6 |
| Reviews · last 90 days | — | +23 |
No reviews yet.
Both Channel Sales Chat Bot CRM and Chatway Live Chat & AI Chatbot offer paid plans only. Channel Sales Chat Bot CRM starts at Free to install; Chatway Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot has the higher average rating (4.9★ from 259 reviews) compared to Channel Sales Chat Bot CRM (4.8★ from 42 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Channel Sales Chat Bot CRM fits better if you prioritize broader integrations; Chatway Live Chat & AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatway Live Chat & AI Chatbot has more onboarding documentation maturity (259 reviews vs 42), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Channel Sales Chat Bot CRM typically suits early-stage and growth-mode stores based on its review-base composition (42 reviews). Chatway Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (259 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Very easy to use chat system!
Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not t
Very confusing in admin panel can't find my Q&As anymore just keeps asking me to upgrade.
Great so far. Easy to setup and use. Also support are very quick to respond in the rare event you need any help. I would recommend!
Migration support varies by app and category. Channel Sales Chat Bot CRM and Chatway Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Channel Sales Chat Bot CRM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
