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| Metric | Aide: Agentic AI for CX | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 2 | ★ 1.3k |
| Free plan | — | ★ Yes |
| Pricing | From $3,600/month | ★ Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 13 new |
| Languages | 1 supported | 6 supported |
| Listed since | Feb 2024 | Jul 2014 |
Aide: Agentic AI for CX edges out Tidio: AI Chatbot & Live Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
On pricing, Tidio: AI Chatbot & Live Chat offers a free tier (Free plan available) while Aide: Agentic AI for CX starts at From $3,600/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Tidio: AI Chatbot & Live Chat has the larger user base (1,340 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Aide: Agentic AI for CX's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Aide: Agentic AI for CX; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio: AI Chatbot & Live Chat's 1,340-review base may include the workflow context that matches your specific use case better than Aide: Agentic AI for CX's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Aide: Agentic AI for CX audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Aide | Tidio |
|---|---|---|
| helpdesk | #951 | #7 |
| ai support chatbot | #127 | #26 |
| help center | #141 | #19 |
| ai chat support | #141 | #26 |
| customer support chatbot | #133 | #43 |
Not featured in any section recently.
No tracked changes.
| Signal | Aide | Tidio |
|---|---|---|
| Average rating | 5.0 ★ (2) | 4.8 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +13 |
| Reviews · last 90 days | — | +77 |
No reviews yet.
Tidio: AI Chatbot & Live Chat is the cheaper option — it offers a free plan (Free plan available). Aide: Agentic AI for CX starts at From $3,600/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Aide: Agentic AI for CX has the higher average rating (5.0★ from 2 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,340 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Aide: Agentic AI for CX holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,340 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Aide: Agentic AI for CX typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,340 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
The best app in teh world
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Easy Setup and runs smoothly. No problems here.
Migration support varies by app and category. Aide: Agentic AI for CX and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Aide: Agentic AI for CX" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
