Is Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing cheaper?

Both Five9 Intelligent Cloud Contact Center and 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing offer paid plans only. Five9 Intelligent Cloud Contact Center starts at paid; 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?

360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing has the higher average rating (4.9★ from 82 reviews) compared to Five9 Intelligent Cloud Contact Center (4.4★ from 160 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?

360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing holds the higher average rating (4.9★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?

Both apps are one-click installs from the Salesforce AppExchange. Five9 Intelligent Cloud Contact Center has the deeper published review base (160 vs 82), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Five9 Intelligent Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (160 reviews). 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing typically suits early-stage and growth-mode teams based on its published review base (82 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Five9 Intelligent Cloud Contact Center and 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?

Migration support varies by app and category. Five9 Intelligent Cloud Contact Center and 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Five9 Intelligent vs 360 CTI for — Salesforce

360 CTI for Salesforce vs Five9 Intelligent Cloud Contact Center

Side-by-side comparison · 24 data points

360 CTI for Salesforce

4.9·82reviews

Telephony for Salesforce: Native CTI, Open CTI & Power Dialer for phone calling, SMS, WhatsApp & voice messages with call recording & transcription for call center. Increase productivity, improve customer experience, & close more deals with no setup cost.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Five9 Intelligent Cloud Contact Center	360 CTI for Salesforce
Tagline	“Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.”243 chars	“Telephony for Salesforce: Native CTI, Open CTI & Power Dialer for phone calling, SMS, WhatsApp & voice messages with call recording & transcription for call center. Increase productivity, improve customer experience, & close more deals with no setup cost.”255 chars
Description	1115 / 2000 chars56% used	1178 / 2000 chars59% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Five9	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

8 metrics · auto-computed

Feature comparison between Five9 Intelligent Cloud Contact Center and 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing
Metric	Five9 Intelligent Cloud Contact Center	360 CTI for Salesforce: Telephony \| Click to Call \| Power dialer \| Call Routing
Rating	4.4 ★	★ 4.9 ★
Total reviews	★ 160	82
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	1 supported	16 supported
Listed since	Sep 2009	Dec 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Five9 Intelligent Cloud Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Five9 Intelligent Cloud Contact Center at paid, 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Five9 Intelligent Cloud Contact Center has the larger user base (160 reviews vs 82), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing; mid-market and enterprise admins with specific feature requirements should evaluate both — Five9 Intelligent Cloud Contact Center's 160-review base may include the workflow context that matches your specific use case better than 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Intelligent Cloud Contact Center audit • 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing audit

Listed	September 1, 2009	December 8, 2022

Last updated	—	—

3. Features

As listed by each developer

Five9 Intelligent Cloud Contact Center

SINGLE AGENT EXPERIENCE Integrates into your Salesforce platform, Five9 provides agents with powerful contact center capabilities for inbound, outbound, and blended calls & campaign.
ELEVATES SELF-SERVICE INTERACTIONS Reduce friction and boost efficiency by automating routing interactions with Digital and voice AI Agents. Empower customers to self-service while freeing agents to focus on complex, high-value interactions.
OPTIMIZES PERFORMANCE Leverage the Five9 WEM Connector to align staffing with real-time digital channel demand to ensure faster response times and better customer experiences.

360 CTI for Salesforce

Voice, Telephony & Cloud Telephony in Salesforce Bring every Voice call into Salesforce with 360 CTI. Built on Open CTI, it works as a CTI Connector for Telephony and Cloud Telephony, so teams manage Voice, calling and CTI workflows without switching.
Let AI Handle Routine Calls Let Conversational AI manage routine Voice conversations with 360 CTI. Its AI Calling Agent, AI Voice Agents and AI chatbot use speech-to-text, while autonomous AI Agents handle routing, lead follow-up and support.
Voice Calling with Power Dialer, Auto Dialer & Click to Dial With the 360 CTI Power Dialer and Telephony, built for high-volume outbound Voice calling, it combines Power Dialer, Auto Dialer, Predictive Dialer & Click to Dial with call logging.
Route Callers to the Right AI Contact Center Cut missed inbound calls with Call Routing. 360 CTI gives Call Center & CCaaS-ready Contact Center teams an AI-powered contact center that routes every Voice call and WhatsApp conversation to the right agent.
Capture Every Voice Call Automatically Record, transcribe, and log every Voice conversation automatically. 360 CTI combines Call Recording, Call Transcription, AI Call Transcription, Zoom and Teams sync, sentiment insights, and AI Automation.
Make Clear Voice & Phone Calls from Any Device Give teams reliable Voice & Phone Calling. With 360 CTI, every Voice call & phone conversation stays inside Salesforce, so reps manage Voice & calling activity with clear Voice quality, no switching.
Call, Text, SMS & WhatsApp in One Place Reach customers on WhatsApp, WhatsApp Business, SMS, two-way SMS & Messaging for outbound Voice Calling. 360 CTI connects every WhatsApp, Voice call & text to Salesforce, automating SMS text messaging via Flow.
Proven Voice & Telephony Results with 360 CTI Rated 4.93/5 on AppExchange, 360 CTI is a top rated CTI app trusted by Salesforce teams to connect Voice calling with CRM workflows, speed follow-up, and cut manual call logging via CTI automation.
Voice & Phone Calling for Sales and Service Teams Give Sales and Service teams one platform for outbound Voice outreach and inbound support. 360 CTI helps SDRs, agents, Call Center and Contact Center teams log every call and conversation with speed.

Keyword	Five9 Intelligent Cloud Contact Center	360 CTI for Salesforce
power of ai	#4	#1
center	#2	#3
voice	#5	#1
telephony	#5	#1
cti telephony	#6	#1

7. App details

Long-form description · keyword frequency

Five9 Intelligent Cloud Contact Center

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Top keywords

agents3×1.97%
ai-powered3×1.97%
channels3×1.97%
faster3×1.97%
personalized3×1.97%
voice3×1.97%
ai-powered interactions2×1.32%
center2×1.32%
cloud2×1.32%
cloud contact2×1.32%
cloud contact center2×1.32%
contact2×1.32%

360 CTI for Salesforce

360 CTI is a Salesforce-native CTI telephony, dialer, calling, and SMS app built for voice communication, sales productivity, and customer engagement inside Salesforce. Manage phone calls, SMS follow-ups, WhatsApp messages, and cloud telephony with a native CTI connector and Open CTI support. Improve productivity with AI call transcription, automated call transcripts, and intelligent voice workflows. Key capabilities: ➤ Native CTI, Open CTI & CTI connector ➤ Power Dialer, Auto Dialer & Click-to-Dial ➤ Cloud telephony with desktop & mobile calling ➤ AI call transcription & call logging ➤ IVR, routing & simultaneous ringing ➤ SMS, voice messages & follow-ups ➤ Voicemail automation & Ringless voicemail ➤ Crystal-clear voice quality & recording Use cases: ➤ Sales: Outbound calling, prospecting & faster follow-ups ➤ Support: Inbound calls & customer service workflows ➤ Contact Center: High-volume call handling & routing ➤ Recruiting: Candidate outreach & interview scheduling ➤ Financial Services: Client outreach & service calls Compliances: ➤GDPR, SOC 2, HIPAA, and ISO 100% Salesforce native CTI telephony integration – secure, scalable, and mobile compatible.

Top keywords

cti8×5.56%
call5×3.47%
telephony4×2.78%
voice4×2.78%
calling3×2.08%
calls3×2.08%
dialer3×2.08%
follow-ups3×2.08%

360 CTI for Salesforce vs Five9 Intelligent Cloud Contact Center

360 CTI for Salesforce

1. Listing metadata

Five9 Intelligent Cloud Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Five9 Intelligent Cloud Contact Center · 0 changes

360 CTI for Salesforce · 8 changes

7. App details

Frequently asked

Is Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing cheaper?

Which has better reviews, Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?

Should I choose Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?

Which is faster to set up, Five9 Intelligent Cloud Contact Center or 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Five9 Intelligent Cloud Contact Center and 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing?