360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling for Salesforce
- Category rank
- #5 in Lead And Opportunity Management
- Price from
- $15 / user / month (USD)
- Listing audit
- 73/100
360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling is a Salesforce AppExchange app by 360 Degree Cloud Technologies Pvt. Ltd.. With a rating of 4.9★ from 90 reviews, it currently ranks #5 in the Lead And Opportunity Management category.
360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling is the #5 ranked Lead And Opportunity Management app on Salesforce, with a 4.9 average rating from 90 reviews, as a paid app, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling ranks #5 of 89 in Lead And Opportunity Management on Salesforce. It holds a 4.9★ average from 90 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.9★ average across 90 reviews
- +Listed on Salesforce since 2022
Cons
- −Only 90 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About 360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling
How 360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling works
Sales and support teams waste hours every day jumping between Salesforce and their phone system. Calls go unlogged, follow-ups get missed, and dial rates stay low.
360 CTI is a 100% Salesforce-native telephony and AI calling solution that brings Power Dialer, Open CTI, call recording, AI transcription, intelligent routing, SMS, and WhatsApp messaging directly inside Salesforce.
Agents never leave the CRM. Every call is automatically logged. Every conversation becomes searchable. Every lead gets faster follow-up.
Key capabilities:
Native CTI & Open CTI connector Power Dialer, Auto Dialer, Predictive Dialer & Click-to-Dial AI Call Transcription + Sentiment Analysis Intelligent Call Routing, IVR & Contact Center SMS, WhatsApp & Voice Messaging Automatic call logging, notes & activity tracking Crystal-clear voice quality with call recording Works on desktop & mobile — no hardware needed
Perfect for:
Sales teams doing high-volume outbound Support & customer service teams Contact centers & BPO operations Recruiting & financial services teams
100% Salesforce native. Secure. Scalable. Compliant (GDPR, SOC 2, HIPAA, ISO). Starting at just $15/user/month with no setup cost.
Key features
- Open CTI, Voice, Telephony & Cloud Telephony in Salesforce Bring every Voice call into Salesforce with 360 CTI. Built on Open CTI, this CTI Connector powers Telephony, Cloud Telephony & Softphone, teams manage Voice, calling & CTI workflows in one place.
- AI Calling Agent, AI Voice Agents & Conversational AI Conversational AI manages routine Voice calls. Its AI Calling Agent, AI Voice Agents and AI chatbot use speech-to-text, while autonomous AI Agents handle dialer routing, lead generation, follow-up.
- Voice Calling with Power Dialer, Auto Dialer & Click to Dial The 360 CTI Power Dialer and Telephony drive high-speed, high-volume outbound lead outreach, combining Power Dialer, Auto Dialer, Predictive Dialer & Click-to-Dial with phone call logging.
- Route Callers to the Right AI Contact Center Cut missed inbound phone calls via Call Routing. 360 CTI gives Call Center & CCaaS-ready Contact Center teams an AI-powered contact center routing every Voice call & WhatsApp conversation to the right agent.
- Call Recording, AI Call Transcription & Sentiment Analysis Record, transcribe & log every Voice call automatically. 360 CTI syncs real-time Call Recording & Call Transcription to CRM objects, with AI meeting notes, Zoom and Teams sync, and AI Automation.
- Softphone, Cloud Phone System & Phone Calling from Any Device Give teams a Softphone for reliable Voice & Phone Calling. With 360 CTI, every Voice call & phone conversation stays in Salesforce, reps manage calling with clear Voice quality, no switching.
- Call, Text, SMS & WhatsApp in One Place Reach customers on WhatsApp, WhatsApp Business, SMS, two-way SMS & Messaging for outbound Voice Calling. 360 CTI connects every WhatsApp, Voice call & text to Salesforce, automating SMS text messaging via Flow.
- Proven Voice, Phone & Telephony Results with 360 CTI Rated 4.88/5 on AppExchange, 360 CTI is a top rated CTI app trusted by Salesforce teams to connect Voice calling with CRM workflows, speed follow-up, sales coaching and call logging via CTI automation.
- Voice & Phone Calling, Click to Dial for Sales & Service Cloud Give Sales & Service teams a platform for outbound Voice outreach and inbound support. 360 CTI helps SDRs, RevOps, agents, Call Center & Contact Center teams log every call and conversation.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (4)
role not classified yet
- Call RecordingRecord calls for training, compliance, and quality assurance purposes.
- Call TranscriptionTranscribe conversations and calls into text format for easy reference.
- Dialer SolutionUtilize dialers for efficient outbound calling and lead management.
- WhatsApp MessagingEngage customers through direct WhatsApp messaging for support and updates.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Lead And Opportunity Management#5of 89Top 6%
- Agent Productivity#11of 316Top 4%
- Telephony#11of 123Top 9%
- Sales Productivity#16of 222Top 8%
- Customer Service#52of 1,160Top 5%
- Sales#78of 1,811Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling ranks for 55 keywords across Salesforce AppExchange. Here are the top 3:
- 1.callingRank #1
- Rank #1
- Rank #1
Competitors & alternatives
360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling doesn't have curated competitor matchups yet.Other tracked Lead And Opportunity Management apps on Salesforce:
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Frequently asked questions
What is 360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling?
360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling is a Salesforce app by 360 Degree Cloud Technologies Pvt. Ltd., listed in Lead And Opportunity Management. It holds a 4.9-star average from 90 reviews on Salesforce. It has been listed since 2022.
Is 360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling free?
No. 360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling has no free plan on Salesforce; the paid plan is $15 / user / month (USD). Listed plans: Default Plan.
Where does 360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling rank on Salesforce?
360 CTI Dialer, Telephony for Salesforce | Phone, Call Center & AI Voice Calling ranks #5 of 89 apps in Lead And Opportunity Management on Salesforce.