360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice for Salesforce AppExchange
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice is the #9 ranked telephony app on Salesforce, with a 4.9 average rating from 78 reviews, as a paid app, as of July 8, 2026.
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice is a Salesforce AppExchange app by 360 Degree Cloud Technologies Pvt. Ltd.. With a rating of 4.9★ from 78 reviews, it currently ranks #9 in the Telephony category.
AppRanks data: 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ranks #9 in Telephony on Salesforce AppExchange, placing it in the top 8% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 78 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by 360 Degree Cloud Technologies Pvt. Ltd. — established developer track record
Cons
- −Limited review base (78) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
How 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice works
360 CTI is a Salesforce-native CTI telephony, dialer, calling, and SMS app built for voice communication, sales productivity, and customer engagement inside Salesforce.
Manage phone calls, SMS follow-ups, WhatsApp messages, and cloud telephony with a native CTI connector and Open CTI support. Improve productivity with AI call transcription, automated call transcripts, and intelligent voice workflows.
Key capabilities: ➤ Native CTI, Open CTI & CTI connector ➤ Power Dialer, Auto Dialer & Click-to-Dial ➤ Cloud telephony with desktop & mobile calling ➤ AI call transcription & call logging ➤ IVR, routing & simultaneous ringing ➤ SMS, voice messages & follow-ups ➤ Voicemail automation & Ringless voicemail ➤ Crystal-clear voice quality & recording
Use cases: ➤ Sales: Outbound calling, prospecting & faster follow-ups ➤ Support: Inbound calls & customer service workflows ➤ Contact Center: High-volume call handling & routing ➤ Recruiting: Candidate outreach & interview scheduling ➤ Financial Services: Client outreach & service calls
Compliances: ➤GDPR, SOC 2, HIPAA, and ISO
100% Salesforce native CTI telephony integration – secure, scalable, and mobile compatible.
Key features
- Bring Telephony Inside Salesforce Bring every call into Salesforce with 360 CTI. Built on Open CTI, it works as a CTI Connector for Telephony and Cloud Telephony, helping teams manage CTI workflows with Avaya without switching systems.
- Let AI Handle Routine Calls Let AI manage routine Voice conversations with 360 CTI. Its AI Calling Agent, AI Voice Agents and AI chatbot use Conversational AI and speech-to-text, while autonomous AI Agents handle routing, lead follow-up and support.
- Reach More Prospects Every Hour Reach more prospects every hour with the 360 CTI Power Dialer. Built for high-volume outbound calling, it combines Power Dialer, Auto Dialer, Predictive Dialer, and Click to Dial while automating call logging to boost rep.
- Route Every Caller to the Right Agent Reduce missed inbound calls with smart Call Routing. 360 CTI gives Call Center & CCaaS-ready Contact Center teams an AI-powered contact center that route every Voice call and WhatsApp conversation to the right agent.
- Capture Every Conversation Automatically Record, transcribe, and log every conversation automatically. 360 CTI combines Call Recording, Call Transcription, AI Call Transcription, Zoom and Teams sync, sentiment insights, and AI Automation.
- Make Clear Voice Calls from Any Device Give teams reliable Voice & Phone Calling from any device. With 360 CTI, every Voice call & phone conversation stays inside Salesforce, so reps manage Voice & calling activity with clear Voice quality, no switching.
- Call, Text, and Message in One Place Reach customers on WhatsApp, WhatsApp Business, SMS, two-way SMS & Messaging alongside outbound Voice Calling. 360 CTI connects every WhatsApp, Voice call & text to Salesforce, automating SMS text messaging via Flow.
- Proven Results with 360 CTI Rated 4.93/5 on AppExchange, 360 CTI is a top rated CTI app trusted by Salesforce teams to connect calling with CRM workflows, speed follow-up, and cut manual call logging via CTI automation.
- Built for Sales and Service Teams Give Sales and Service teams one platform for outbound outreach and inbound support. 360 CTI helps SDRs, agents, Call Center, and Aircall-style Contact Center teams log activity with speed.
Category rankings
As of Jul 8, 2026- Telephony#9of 118Top 8%
- Agent Productivity#11of 306Top 4%
- Customer Service#50of 1,105Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ranks for 29 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #4
- 3.callingRank #1
Competitors & alternatives
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice is an app for Salesforce. It currently holds a 4.9-star rating from 78 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by 360 Degree Cloud Technologies Pvt. Ltd..
Is 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice free?
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice does not offer a permanent free plan on Salesforce. Pricing starts at 54, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice rank on Salesforce?
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice currently sits at position #9 in the Telephony category on Salesforce. That places it in the top 8% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice integrate with?
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice lists 3 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Experience Cloud, Sales Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice support?
360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice declares support for 16 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.