Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Telephony for Salesforce: Native CTI and Open CTI dialer for phone calling, SMS, and voice messages for call center. Increase productivity, improve customer experience, and close more deals with no setup or maintenance costs.”225 chars
Description	1127 / 2000 chars56% used	1024 / 2000 chars51% used
Screenshots	—	—
Languages	enfrdeptes	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Talkdesk

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Rating	4.7 ★	★ 4.9 ★
Total reviews	★ 699	76
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	16 supported
Listed since	Apr 2016	Dec 2022

AppRanks verdict

Generated from live data on this page

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice edges out Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 76), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice 's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice 's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice audit

Listed	April 14, 2016	December 8, 2022

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Real-Time Call Transcription & AI Coaching A telephony solution with live transcription & AI coaching for phone calls in Salesforce Real-time suggestions & sentiment cues for sharper responses & higher first-call resolution using AI-driven CTI software.
AI Voice Calling for Instant Engagement, Faster Closures Automate inbound & outbound phone call management with powerful telephony contact center offering AI Voice Bot that calls, qualifies leads, answers queries, & books demos directly from salesforce.
Get Fast Results with Zero Setup & Maintenance Cost The only native Salesforce CTI telephony app that requires no APIs, integrations, or hidden costs. Experience a truly plug-and-play open CTI telephony solution — easy to install, fully configurable.
AI-Powered Telephony Integration for Seamless Voice Automation AI-powered Computer Telephony Integration for seamless voice calling. Automate voice broadcasts and reach audiences simultaneously, optimizing outbound cadence with AI-driven efficiency.
Boost your Efficiency Compile a list of numbers and automate bulk dialing with a Power dialer. ‘Break’ the call list, ‘Call,’ or ‘Skip’ a number while bulk auto-dialing with the Power Dialer, managing the bulk outbound voice calling process effectively.
AI-Driven Telephony Integration to Boost Customer Satisfaction Boost customer satisfaction with AI-driven telephony integration. Handle calls, configure IVR, and offer AI-powered self-help and text-to-speech, all optimized with cadence-based routing.
Balance Workloads with AI Voice Call Distribution Enhance AI-driven contact center telephony with automatic call distribution to balance agent workloads. Ensure incoming voice calls are evenly routed to the available agent, reducing callers’ wait time.
Seamless connectivity with Open CTI Empower agents with 360 CTI’s Open CTI-based telephony integration and voice features. Make and receive voice calls in Salesforce, auto-log interactions, and boost call center efficiency with a unified experience.
Accelerate Outbound Calling with Power Dialer Maximize outbound calling productivity with Power Dialer. Automate bulk voice dialing with Power Dialer and manage automated outbound calling at best with more controls—all while optimizing agent performance.

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
contact	#3	#18
chatbot	#59	Not ranked
lead capture	#82	Not ranked
contact form	Not ranked	#94
docs	Not ranked	#109

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Let SALES TEAMS make MORE CALLS and CLOSE MORE DEALS Our CTI Power Dialer with Prioritized Dialing helps cover large lists, ensuring 99% lead coverage with crystal-clear voice quality. CTI DIALER CALLING from SALESFORCE TELEPHONY APP Salesforce Click-to-Call CTI Dialer | Auto Dialer | Power Dialer | IVR Intelligent CTI Telephony Call Routing Local Numbers | Auto Call Logging | Notes & Disposition Screen Popups | Simultaneous Ringing | Click-to-Dial | Dialer Controls Answer, hang up, transfer, hold, mute, whisper – all within one Salesforce CTI Dialer. Simple, complete CTI Telephony Setup for Sales Teams. CALL FROM ANYWHERE Make or receive Salesforce voice calls via CTI Dialer Routing or on Salesforce 1 Mobile. CRYSTAL-CLEAR VOICE QUALITY Live in 30 minutes – no additional CTI integrations needed. Complete Salesforce Telephony Integration – no coding, no setup. NATIVE 360 CTI is the #1 native Salesforce CTI Telephony App on AppExchange. Access data, call logs & recordings directly within Salesforce CRM.

Top keywords

cti10×6.90%
dialer8×5.52%
salesforce8×5.52%
telephony5×3.45%
call4×2.76%
cti dialer4×2.76%
cti telephony3×2.07%
voice3×2.07%
auto2×1.38%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice cheaper?

Both Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice offer paid plans only. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics starts at paid; 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice has the higher average rating (4.9★ from 76 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

It depends on what you're optimizing for. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics fits better if you prioritize broader integrations; 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice aligns more with early-stage and growth-mode stores (76 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

Migration support varies by app and category. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice " in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics · 2 changes

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice · 4 changes

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?