Shopware 5 Event Sync by Knots is the #82 ranked ecomm and payments app on Zendesk, with a free plan available, as of Sep 12, 2026.
Shopware 5 Event Sync by Knots is a Zendesk Marketplace app by Knots.
AppRanks data: Shopware 5 Event Sync by Knots ranks #82 in eComm and Payments on Zendesk Marketplace, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Shopware 5 Event Sync by Knots is a newly-listed Zendesk app with a limited review volume. It is listed in the eComm and Payments category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Knots — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Shopware 5 Event Sync by Knots
How Shopware 5 Event Sync by Knots works
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Shopware 5 Event Sync by Knots
The Shopware 5 Event Sync app, developed by Knots, empowers support agents with the ability to fetch and leverage Shopware 5 data directly within Zendesk tickets. No need to transition between platforms as you deliver superior support aided by real-time visibility into your Shopware 5 data.
Key Features of Shopware 5 Event Sync for Zendesk:
Retrieve Shopware 5 Data: Access customer details, order information, and product data from Shopware 5 without leaving Zendesk. Retrieve and display essential information within Zendesk tickets to provide informed support.
Real-Time Sync: Enjoy real-time synchronization between Shopware 5 and Zendesk. Ensure the latest information is always available to your support agents, such as order status or customer data, which are automatically reflected within Zendesk.
Ticket Automation: Automate ticket creation or updates based on Shopware 5 data. Streamline your support process by automatically generating or updating Zendesk tickets when specific conditions are met, saving time and improving efficiency.
Order Tracking and Updates: Keep track of order status and provide accurate information to customers. Support agents can retrieve real-time order information, tracking numbers, and shipment details directly within Zendesk, allowing for quick and precise responses.
How Lookup Data Sync Works
A new incoming customer support ticket via Email or any other channel like chat, social media, or ticket form is created in Zendesk.
Knots middleware immediately fetches additional information from your Shopware 5 system via API.
You can extract any value from the JSON data retrieved. The information needed is stored inside Zendesk in ticket fields.
Based on this data, you can prioritize, route the ticket or trigger any other automation. With placeholders, the info can also be added to macros.
It works best if combined with the Ticket Parser to extract IDs in first place, e.g. Order-ID or Customer-ID.
App inquiries
Contact us if you have any questions, comments, or feature requests regarding this app.
About Knots
Knots offers you ready-to-go event-driven automation modules for Zendesk like
Ticket parser via Regular Expressions
NLP Ticket classification for contact reasons
OCR text recognition from PDFs
Webhook based telephony integration
GDPR anonymization by keeping reporting data
Send ticket data to backend systems with an authentication layer e.g. OAuth2
Retrieve data from backend systems via API and store
etc.
Contact
Mail: [email protected] | Web: knots.io
Privacy policy
Screenshots
Category rankings
As of Sep 12, 2026- eComm and Payments#82of 207Top 40%
- Workflows#86of 294Top 30%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Shopware 5 Event Sync by Knots doesn't have curated competitor matchups yet. Other tracked ecomm and payments apps on Zendesk:
Frequently asked questions
What is Shopware 5 Event Sync by Knots?
Shopware 5 Event Sync by Knots is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the eComm and Payments category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Knots.
Who uses Shopware 5 Event Sync by Knots?
Shopware 5 Event Sync by Knots is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the eComm and Payments category on Zendesk.
Where does Shopware 5 Event Sync by Knots rank on Zendesk?
Shopware 5 Event Sync by Knots currently sits at position #82 in the eComm and Payments category on Zendesk. That places it in the top 40% of 207 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.