ChargeDesk is the #6 ranked ecomm and payments app on Zendesk, with a 4.0 average rating from 160 reviews, with a free plan available, as of Sep 3, 2026.
ChargeDesk is a Zendesk Marketplace app by ChargeDesk. With a rating of 4.0★ from 160 reviews, it currently ranks #6 in the eComm and Payments category.
AppRanks data: ChargeDesk ranks #6 in eComm and Payments on Zendesk Marketplace, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ChargeDesk is a well-rated Zendesk app with a growing review traction. It is listed in the eComm and Payments category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 160 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
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About ChargeDesk
How ChargeDesk works
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ChargeDesk is on a mission to improve billing support. Our bespoke payment gateway integration is the most advanced and powerful solution for managing your payment data right inside Zendesk Support tickets.
ChargeDesk lets you instantly view every customer's billing history next to their support tickets, then perform key actions such as refunding charges and cancelling subscriptions.
You can enable access for your entire company, or select individual support agents to manage customer data. Our powerful role system allows you limit specific actions (such as refunds) to individuals or groups of agents. Our detailed reporting system gives lets agents see a history of actions against a customer and lets you see the most common reasons for refunds and cancellations.
Zendesk Support Features
Manage your payment data next to support tickets
ChargeDesk's powerful algorithm automatically matches customer data to support tickets instantly
Search payment data inside Zendesk using customer names, email addresses, charge descriptions and even the last 4 digits of a customer's card
Refund charges
Cancel subscriptions
Request payments from new customers
Charge existing customers using their card on file
Create subscriptions
Authorize and capture payments
Apply coupons to customers
Send automatic or manual payment reminders
Edit customer details including adding VAT numbers
Securely update a customer's credit card on file
Beautiful Notifications
Notify customers when charges are refunded, subscription is cancelled and many, many more events
Send PDF invoices to your customers on successful payment
Show tax information based on your customer's country (VAT & GST compliant)
Customers can add their tax ID to their own invoices
Replies to receipts are sent to your helpdesk with billing details attached
Use our mobile app to be instantly notified of events in your account
Detailed Reports
View and download activity reports on broken down by agent
Log reasons why refunds and cancellations were performed
View a graph of revenue including a breakdown by product
See all outstanding and paid invoices
Generate a Tax Summary for financial reporting
Download historic invoices in bulk
Further Information
Find out more about our ChargeDesk integration with Zendesk.
Watch a video of our Zendesk support app in action.
ChargeDesk offers a 14-day risk-free trial, no credit card required. Pricing then starts at $29/mo for 4 agents.
Launched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We'd love for you to join us as well!
Screenshots
Category rankings
As of Sep 4, 2026- eComm and Payments#6of 206Top 3%
- Reporting and Analytics#18of 256Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
ChargeDesk doesn't have curated competitor matchups yet. Other tracked ecomm and payments apps on Zendesk:
Where ChargeDesk stands in the eComm and Payments category
ChargeDesk ranks #6 of 206 apps in the eComm and Payments category, placing it in the top 3% of the listing.
Frequently asked questions
What is ChargeDesk?
ChargeDesk is an app for Zendesk. It currently holds a 4.0-star rating from 160 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the eComm and Payments category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ChargeDesk.
Who uses ChargeDesk?
ChargeDesk is actively installed across Zendesk stores tracked by AppRanks. Its review base of 160 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the eComm and Payments category on Zendesk.
Where does ChargeDesk rank on Zendesk?
ChargeDesk currently sits at position #6 in the eComm and Payments category on Zendesk. That places it in the top 3% of 206 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.