ConnectWise Control Remote Support for Zendesk Marketplace
ConnectWise Control Remote Support is the #20 ranked it and hr app on Zendesk, with a 3.0 average rating from 23 reviews, with a free plan available, as of Sep 3, 2026.
ConnectWise Control Remote Support is a Zendesk Marketplace app by ConnectWise Labs. With a rating of 3.0★ from 23 reviews, it currently ranks #20 in the IT and HR category.
AppRanks data: ConnectWise Control Remote Support ranks #20 in IT and HR on Zendesk Marketplace, placing it in the top 15% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ConnectWise Control Remote Support is a mixed-rating Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 23 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by ConnectWise Labs — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (23) — ratings can shift significantly with new feedback
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About ConnectWise Control Remote Support
How ConnectWise Control Remote Support works
The ConnectWise Control Remote Support App for Zendesk allows you to create and join ConnectWise Control support sessions from the Zendesk ticket sidebar. After creating a session, the App presents a host join button and guest join URL to the Zendesk agent. Agents may click Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Additionally, Zendesk agents may click Refresh to check if the guest has joined the session. When the agent ends the Zendesk-integrated ConnectWise Control support session, ConnectWise Control updates the ticket with an internal note containing session summary information. Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.
Screenshots
Category rankings
As of Sep 4, 2026- IT and HR#20of 134Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
ConnectWise Control Remote Support doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where ConnectWise Control Remote Support stands in the IT and HR category
ConnectWise Control Remote Support ranks #20 of 134 apps in the IT and HR category, placing it in the top 15% of the listing.
Frequently asked questions
What is ConnectWise Control Remote Support?
ConnectWise Control Remote Support is an app for Zendesk. It currently holds a 3.0-star rating from 23 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ConnectWise Labs.
Who uses ConnectWise Control Remote Support?
ConnectWise Control Remote Support is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does ConnectWise Control Remote Support rank on Zendesk?
ConnectWise Control Remote Support currently sits at position #20 in the IT and HR category on Zendesk. That places it in the top 15% of 134 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.