ConnectWise Control Remote Support for Zendesk
- Category rank
- #18 in IT and HR
- Listing audit
- 66/100
ConnectWise Control Remote Support is a Zendesk Marketplace app by ConnectWise Labs. With a rating of 3.0★ from 23 reviews, it currently ranks #18 in the IT and HR category.
ConnectWise Control Remote Support is the #18 ranked IT and HR app on Zendesk, with a 3.0 average rating from 23 reviews, free to install, with charges billed separately, as of Nov 5, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 5, 2026
ConnectWise Control Remote Support ranks #18 of 147 in IT and HR on Zendesk. It holds a 3.0★ average from 23 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Only 23 reviews — the average can still move with a few new ratings
About ConnectWise Control Remote Support
How ConnectWise Control Remote Support works
The ConnectWise Control Remote Support App for Zendesk allows you to create and join ConnectWise Control support sessions from the Zendesk ticket sidebar. After creating a session, the App presents a host join button and guest join URL to the Zendesk agent. Agents may click Generate Public Reply to populate the current comment with guest join instructions and a link to join the session. Additionally, Zendesk agents may click Refresh to check if the guest has joined the session. When the agent ends the Zendesk-integrated ConnectWise Control support session, ConnectWise Control updates the ticket with an internal note containing session summary information. Depending on how the ConnectWise Control administrator has configured the Zendesk Integration extension in ConnectWise Control, the internal note may contain the session chat transcript, session event history, session connection event history, session note history, and session capture download information.
Screenshots
