Formcrafts vs ConnectWise Control Remote Support

Based on the data on this page, Formcrafts is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs ConnectWise Control Remote Support's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Formcrafts at Free to install, ConnectWise Control Remote Support at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended by size: small/early-stage support teams who need fast install and low risk should default to Formcrafts; mid-market and enterprise support teams with specific feature requirements should evaluate both — ConnectWise Control Remote Support's 23-review base may include the workflow context that matches your specific use case better than Formcrafts's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Formcrafts or ConnectWise Control Remote Support cheaper?

Both Formcrafts and ConnectWise Control Remote Support offer paid plans only. Formcrafts starts at Free to install; ConnectWise Control Remote Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Formcrafts or ConnectWise Control Remote Support?

Formcrafts has the higher average rating (5.0★ from 21 reviews) compared to ConnectWise Control Remote Support (3.0★ from 23 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Formcrafts or ConnectWise Control Remote Support?

Formcrafts holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Formcrafts or ConnectWise Control Remote Support?

Both apps are one-click installs from the Zendesk Marketplace. ConnectWise Control Remote Support has the deeper published review base (23 vs 21), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Formcrafts typically suits early-stage and growth-mode teams based on its published review base (21 reviews). ConnectWise Control Remote Support typically suits early-stage and growth-mode teams based on its published review base (23 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Formcrafts and ConnectWise Control Remote Support?

Migration support varies by app and category. Formcrafts and ConnectWise Control Remote Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Formcrafts" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.