Agent Chat is the #71 ranked knowledge and content management app on Zendesk, with a free plan available, as of Sep 7, 2026.
Agent Chat is a Zendesk Marketplace app by Agent Chat.
AppRanks data: Agent Chat ranks #71 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 35% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Agent Chat is a newly-listed Zendesk app with a limited review volume. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
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About Agent Chat
How Agent Chat works
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Agent Chat is an internal communication app that promotes seamless collaboration while empowering your team to deliver exceptional support to your customers.
Here are some of the features you can enjoy with our app:
Quick install: No separate accounts to create or manage — your identity is tied to your Zendesk agent profile automatically.
Group Creation: Assemble agent groups and invite others to group chats, encouraging effective communication and teamwork.
File Attachment: Supplement your messages with file attachments for a more comprehensive exchange of information.
GIFs: Break the monotony and bring in some fun — agents can send gifs to each other, making internal communications engaging.
Ticket Referencing: Reference tickets in your messages for more contextual and informed discussions.
Message Notifications: Stay updated with new message alerts within Zendesk — never miss out on important information.
Reactions: React to messages with emoji to keep conversations expressive and quick to scan.
Typing Indicators: See when teammates are typing for more natural back-and-forth.
Per-Conversation Search: Quickly find what was said earlier without scrolling through history.
Dark Mode: Match Zendesk's appearance — light during the day, easy on the eyes at night.
Why Agent Chat?
Monthly updates — We are dedicated to improving your experience. That's why we roll out monthly updates, enhancing features and addressing any issues reported by our valued users.
Data handling & disclosure — To operate the service, Agent Chat stores a limited set of data on its own secure backend: agent profile information (name, email address, Zendesk user ID, role, and profile photo) and the content agents create in the app (messages, file attachments, emoji reactions, and ticket references). This data is segregated by your Zendesk subdomain and protected with row-level security. File attachments are automatically deleted after 7 days. Agent Chat does not access, read, or store your end users' (customers') ticket data or personal information, and we never sell your data or share it with other third parties.
No setup hassles — Agent Chat is a ready-to-use solution with a quick 2-min installation & full Zendesk integration.
We welcome your feedback and suggestions to make improvements and fix any bugs. Contact our dedicated Agent Chat team and be part of shaping the future of seamless collaboration.
Agent Chat — Changelog (May 2026, v2.0.0)
Major rewrite focused on security, performance, and a refreshed Zendesk Garden-aligned interface. Highlights: modern OAuth for all platform API requests (meeting 2025 Marketplace requirements); stronger per-subdomain tenancy enforced at the database level; emoji reactions; typing indicators; per-conversation search; dark mode; inline image previews; optimistic sending; and keyboard shortcuts.
IMPORTANT: Existing conversations from v1.x are NOT carried over to v2.0.0. Take a screenshot of any history you want to keep before updating.
Screenshots
Category rankings
As of Sep 8, 2026- Knowledge and Content Management#71of 205Top 35%
- Product and Project Management#77of 196Top 40%
- Agent Productivity#173of 404Top 43%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Agent Chat doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is Agent Chat?
Agent Chat is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Agent Chat.
Who uses Agent Chat?
Agent Chat is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Knowledge and Content Management category on Zendesk.
Where does Agent Chat rank on Zendesk?
Agent Chat currently sits at position #71 in the Knowledge and Content Management category on Zendesk. That places it in the top 35% of 205 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.