- Category rank
- #27 in AI and Bots
- Listing audit
- 66/100
Triage & Response Automation by Ultimate is a Zendesk Marketplace app by Ultimate. With a rating of 5.0★ from 7 reviews, it currently ranks #27 in the AI and Bots category.
Triage & Response Automation by Ultimate is the #27 ranked AI and Bots app on Zendesk, with a 5.0 average rating from 7 reviews, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Triage & Response Automation by Ultimate ranks #27 of 413 in AI and Bots on Zendesk. It holds a 5.0★ average from 7 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 7 reviews — the average can still move with a few new ratings
About Triage & Response Automation by Ultimate
How Triage & Response Automation by Ultimate works
Show full descriptionShow less
Automate 60% of your support with Ultimate.
The customer support automation platform for enterprise. The Ultimate platform, including generative AI UltimateGPT, enables customers to automate 60% of their digital support channels - decreasing costs, empowering agents, and delivering amazing customer experiences. Leveraging the latest conversational and generative AI technology, our Triage & Response Automation solution empowers brands to
Provide instant, 24/7 customer resolutions in 109 languages
Maximize productivity and minimize effort for support teams
Scale support capacity without scaling costs
What makes Ultimate different from other bot and automation providers?
Our seamless integration with Zendesk allows you to:
- Retain all of your conversation data in Zendesk, not a third-party app
- Route and enrich Zendesk tickets
Create smart escalations to human agents
Measure your bot's performance in Zendesk
We support custom integrations with your existing tech stack to:
Capture unique inputs like order numbers and tracking IDs to personalise each interaction
