Triage & Response Automation by Ultimate for Zendesk Marketplace
By Ultimate
Triage & Response Automation by Ultimate is the #25 ranked ai and bots app on Zendesk, with a 5.0 average rating from 7 reviews, with a free plan available, as of Sep 3, 2026.
Triage & Response Automation by Ultimate is a Zendesk Marketplace app by Ultimate. With a rating of 5.0★ from 7 reviews, it currently ranks #25 in the AI and Bots category.
AppRanks data: Triage & Response Automation by Ultimate ranks #25 in AI and Bots on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Triage & Response Automation by Ultimate is a category-leading Zendesk app with a limited review volume. It is listed in the AI and Bots category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Ultimate — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
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About Triage & Response Automation by Ultimate
How Triage & Response Automation by Ultimate works
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Automate 60% of your support with Ultimate.
The customer support automation platform for enterprise. The Ultimate platform, including generative AI UltimateGPT, enables customers to automate 60% of their digital support channels - decreasing costs, empowering agents, and delivering amazing customer experiences. Leveraging the latest conversational and generative AI technology, our Triage & Response Automation solution empowers brands to
Provide instant, 24/7 customer resolutions in 109 languages
Maximize productivity and minimize effort for support teams
Scale support capacity without scaling costs
What makes Ultimate different from other bot and automation providers?
Our seamless integration with Zendesk allows you to:
- Retain all of your conversation data in Zendesk, not a third-party app
- Route and enrich Zendesk tickets
Create smart escalations to human agents
Measure your bot's performance in Zendesk
We support custom integrations with your existing tech stack to:
Capture unique inputs like order numbers and tracking IDs to personalise each interaction
Provide your customers with real-time information from your data warehouse
Process API calls to enable end-to-end automation for workflows like returns and exchanges
With years of industry expertise:
We’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology
Global brands like Zendesk, DeepL, Finnair, and TransferGo trust our AI-powered solution
We take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant
Ready to start your automation journey?
Find out your automation potential by scheduling a free consultation with one of our AI Experts.
Screenshots
Category rankings
As of Sep 4, 2026- AI and Bots#25of 377Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Triage & Response Automation by Ultimate ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #1
- Rank #7
Competitors & alternatives
Triage & Response Automation by Ultimate doesn't have curated competitor matchups yet. Other tracked ai and bots apps on Zendesk:
CompareFrequently asked questions
What is Triage & Response Automation by Ultimate?
Triage & Response Automation by Ultimate is an app for Zendesk. It currently holds a 5.0-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the AI and Bots category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Ultimate.
Who uses Triage & Response Automation by Ultimate?
Triage & Response Automation by Ultimate is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the AI and Bots category on Zendesk.
Where does Triage & Response Automation by Ultimate rank on Zendesk?
Triage & Response Automation by Ultimate currently sits at position #25 in the AI and Bots category on Zendesk. That places it in the top 7% of 377 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.