Time Tracker by TimeCamp for Zendesk

Invoice worked hours

Integrate with the tools you already use

See it in action

Watch a video, explore the Help Center, or contact the TimeCamp team. Ready to see where your time is going? Register your free TimeCamp account.

The Zendesk integration is available from the Premium plan up.

Data and privacy

To provide the integration, the app accesses the Zendesk installation identifier and the current ticket's identifier and subject. This information is used to identify the installation, link Zendesk tickets with TimeCamp tasks, and add ticket context to time entries. When ticket import is enabled, ticket identifiers, subjects, and structure may also be sent to TimeCamp to create and organize related tasks.

The TimeCamp email address and password entered by the user are sent to TimeCamp's authentication service. The password is not stored by the app. The returned authentication token is stored in the user's browser local storage, under the Zendesk installation identifier, to keep the user signed in.

Time-tracking information, including ticket and task identifiers, dates, start and end times, duration, billable status, and notes, is sent to and stored in the customer's TimeCamp account. Matching tasks, permissions, active timers, and existing entries, including dates, durations, notes, and user names, are retrieved from TimeCamp and displayed in the app.

TimeCamp processes this information for authentication, ticket-to-task synchronization, time tracking, reporting, support, security, and operation of the service. Details about retention, deletion, international transfers, user rights, and service providers are available in the TimeCamp Privacy Policy and TimeCamp Subprocessors List.