Time Tracker by vs Survey — Zendesk

Time Tracker by TimeCamp vs Survey

Side-by-side comparison · 24 data points

Time Tracker by TimeCamp

4.0·24reviews

Track time spent on tickets directly in Zendesk.

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Time Tracker by TimeCamp	Survey
Tagline	“Track time spent on tickets directly in Zendesk.”48 chars	“Custom survey forms that seamlessly integrate with tickets”58 chars
Description	2677 / 5000 chars54% used	2609 / 5000 chars52% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	TimeCamp	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Time Tracker by TimeCamp and Survey
Metric	Time Tracker by TimeCamp	Survey
Rating	4.0 ★	★ 5.0 ★
Total reviews	24	★ 49
Free plan	★ Yes	—
Pricing	Free to install	Multiple plans available

Keyword	Time Tracker by TimeCamp	Survey
analytics	#19	#6

5. App details

Long-form description · keyword frequency

Time Tracker by TimeCamp

TimeCamp is an award-winning software company founded in 2009. Its flagship product automates time tracking and turns the data into insights for managing teams and company resources. Track time on tickets without leaving Zendesk Once you install TimeCamp from the Zendesk Marketplace, a green Start time button appears on each ticket, allowing you to measure time directly for that ticket. By enabling the integration, you can also import your ticket structure into your TimeCamp account. What you get from the data In your TimeCamp account, you can: Generate various types of reports Check how much time agents spend on individual tickets Set budgets for tasks Mark working hours as billable or non-billable Track time without switching between Zendesk and TimeCamp More than ticket tracking TimeCamp also helps your team: Assign time to projects and tasks Measure work time, vacation, and overtime accurately Export reports in various formats Invoice worked hours Integrate with the tools you already use See it in action Watch a video, explore the Help Center, or contact the TimeCamp team. Ready to see where your time is going? Register your free TimeCamp account. The Zendesk integration is available from the Premium plan up. Data and privacy To provide the integration, the app accesses the Zendesk installation identifier and the current ticket's identifier and subject. This information is used to identify the installation, link Zendesk tickets with TimeCamp tasks, and add ticket context to time entries. When ticket import is enabled, ticket identifiers, subjects, and structure may also be sent to TimeCamp to create and organize related tasks. The TimeCamp email address and password entered by the user are sent to TimeCamp's authentication service. The password is not stored by the app. The returned authentication token is stored in the user's browser local storage, under the Zendesk installation identifier, to keep the user signed in. Time-tracking information, including ticket and task identifiers, dates, start and end times, duration, billable status, and notes, is sent to and stored in the customer's TimeCamp account. Matching tasks, permissions, active timers, and existing entries, including dates, durations, notes, and user names, are retrieved from TimeCamp and displayed in the app. TimeCamp processes this information for authentication, ticket-to-task synchronization, time tracking, reporting, support, security, and operation of the service. Details about retention, deletion, international transfers, user rights, and service providers are available in the TimeCamp Privacy Policy and TimeCamp Subprocessors List.

Top keywords

timecamp16×4.02%
time11×2.76%
ticket8×2.01%
zendesk7×1.76%
tasks5×1.26%
account4×1.01%
timecamp account4×1.01%
user4×1.01%
authentication3×0.75%
data3×0.75%
identifier3×0.75%
information3×0.75%

Survey

Custom survey forms that seamlessly integrate into tickets The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction. Unlimited surveys Create as many surveys as you need. Unlimited questions Ask any number of questions per survey. Seamless integration Include surveys in customer emails going out from Zendesk. Send surveys in Sunshine Conversations. Store responses directly in ticket fields for easy reporting. Trigger workflows, actions or other surveys based on survey responses. Synchronize with Zendesk's built-in satisfaction rating. Multi-brand Support for branded survey pages, based on the ticket brand. Multilingual Reach a global audience with surveys in any of your customer's languages. Many question types Good/Bad Happy/Indifferent/Sad 1-5 star rating 0-10 NPS style rating Single select Multiple choice Free text Question conditions Only show questions based on whether satisfaction is good or bad. Do not repeat questions to same customer if already asked within the last X days. Reporting Powerful built-in reporting. Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk10×2.60%
surveys7×

Frequently asked

Common questions about this comparison

Is Time Tracker by TimeCamp or Survey cheaper?

Time Tracker by TimeCamp is the cheaper option — it offers a free plan (Free to install). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Time Tracker by TimeCamp or Survey?

Survey has the higher average rating (5.0★ from 49 reviews) compared to Time Tracker by TimeCamp (4.0★ from 24 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Time Tracker by TimeCamp or Survey?

Survey holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Time Tracker by TimeCamp or Survey?

Both apps are one-click installs from the Zendesk Marketplace. Survey has the deeper published review base (49 vs 24), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Time Tracker by TimeCamp typically suits early-stage and growth-mode teams based on its published review base (24 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Time Tracker by TimeCamp and Survey?

Migration support varies by app and category. Time Tracker by TimeCamp and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Time Tracker by TimeCamp" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Time Tracker by TimeCamp vs Survey

Time Tracker by TimeCamp

1. Listing metadata

2. Categories & rankings

Survey

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Time Tracker by TimeCamp · 2 changes

Survey · 0 changes

5. App details

Frequently asked

Is Time Tracker by TimeCamp or Survey cheaper?

Which has better reviews, Time Tracker by TimeCamp or Survey?

Should I choose Time Tracker by TimeCamp or Survey?

Which is faster to set up, Time Tracker by TimeCamp or Survey?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Time Tracker by TimeCamp and Survey?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons