Survey is the #3 ranked reporting and analytics app on Zendesk, with a 5.0 average rating from 49 reviews, priced multiple plans available, as of Sep 8, 2026.
Survey is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 49 reviews, it currently ranks #3 in the Reporting and Analytics category.
AppRanks data: Survey ranks #3 in Reporting and Analytics on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Survey is a category-leading Zendesk app with a limited review volume. It is listed in the Reporting and Analytics category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 49 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by SweetHawk — established developer track record
Cons
- −Limited review base (49) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
Looking to switch from Survey?
See Survey's alternatives ranked by audit score, rating, and review velocity.
About Survey
How Survey works
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Custom survey forms that seamlessly integrate into tickets
The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction.
Unlimited surveys
Create as many surveys as you need.
Unlimited questions
Ask any number of questions per survey.
Seamless integration
Include surveys in customer emails going out from Zendesk.
Send surveys in Sunshine Conversations.
Store responses directly in ticket fields for easy reporting.
Trigger workflows, actions or other surveys based on survey responses.
Synchronize with Zendesk's built-in satisfaction rating.
Multi-brand
Support for branded survey pages, based on the ticket brand.
Multilingual
Reach a global audience with surveys in any of your customer's languages.
Many question types
Good/Bad
Happy/Indifferent/Sad
1-5 star rating
0-10 NPS style rating
Single select
Multiple choice
Free text
Question conditions
Only show questions based on whether satisfaction is good or bad.
Do not repeat questions to same customer if already asked within the last X days.
Reporting
Powerful built-in reporting.
Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields.
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 8, 2026- Reporting and Analytics#3of 259Top 2%
- Surveys and Reviews#3of 125Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Survey ranks for 4 keywords across Zendesk Marketplace. Here are the top 3:
- Rank #6
- Rank #6
- Rank #7
Competitors & alternatives
Survey doesn't have curated competitor matchups yet. Other tracked reporting and analytics apps on Zendesk:
CompareWhere Survey stands in the Reporting and Analytics category
Survey ranks #3 of 259 apps in the Reporting and Analytics category, placing it in the top 2% of the listing.
Frequently asked questions
What is Survey?
Survey is an app for Zendesk. It currently holds a 5.0-star rating from 49 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Reporting and Analytics category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Who uses Survey?
Survey is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Reporting and Analytics category on Zendesk.
Where does Survey rank on Zendesk?
Survey currently sits at position #3 in the Reporting and Analytics category on Zendesk. That places it in the top 1% of 259 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.