Videos by StoryXpress is the #44 ranked video app on Zendesk, with a 3.0 average rating from 2 reviews, with a free plan available, as of Sep 11, 2026.
Videos by StoryXpress is a Zendesk Marketplace app by StoryXpress. With a rating of 3.0★ from 2 reviews, it currently ranks #44 in the Video category.
AppRanks data: Videos by StoryXpress ranks #44 in Video on Zendesk Marketplace, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Videos by StoryXpress is a mixed-rating Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by StoryXpress — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Videos by StoryXpress?
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About Videos by StoryXpress
How Videos by StoryXpress works
Integrate your Zendesk account with StoryXpress to enable exceptional customer support for your customers.
What can you do with StoryXpress Zendesk Support App?
By integrating the two platforms, you can directly access your video library and video inbox within Zendesk Support Tickets and request recordings from and share videos with your customers. Videos will help you engage customers, solve queries faster, and amplify growth.
How does the app work?
Our app is built to help you communicate more effectively with your customers through videos.
Press "Request a Recording" on the Home Screen. Select the video reply folder you want your user's recording to be saved in. Once everything is in place, you can request for a recording instantly.
Press "Share Video" on the Home Screen. Select the video you want to share. Once everything is in place, you can share the video instantly.
Click on "Install" to get started. :D
Screenshots
Category rankings
As of Sep 13, 2026- Video#44of 92Top 48%
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Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Videos by StoryXpress doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
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Where Videos by StoryXpress stands in the Video category
Videos by StoryXpress ranks #44 of 92 apps in the Video category, placing it in the top 48% of the listing.
Frequently asked questions
What is Videos by StoryXpress?
Videos by StoryXpress is an app for Zendesk. It currently holds a 3.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by StoryXpress.
Who uses Videos by StoryXpress?
Videos by StoryXpress is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does Videos by StoryXpress rank on Zendesk?
Videos by StoryXpress currently sits at position #44 in the Video category on Zendesk. That places it in the top 48% of 92 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.