AssetSonar for Zendesk

AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), Patch Management, and Remote Monitoring context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one.

At its core is the IT Graph, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk.

For IT Agents: Open any ticket in the Zendesk Agent Workspace and see the requester's complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected.

For Help Desk Technicians: When a ticket needs hands-on work, SonarSight, AssetSonar's built-in remote monitoring and management, lets technicians connect to the requester's device straight from the AssetSonar asset card in Zendesk. Run attended sessions with the employee or background sessions on unattended and shared machines, with access controlled by role and asset scope. SonarSight logs every session on the asset's record, showing who connected, when, and for how long. It is built for lean internal help desks and IT teams supporting distributed employees and shared devices across offices and sites.

For employees: Request hardware or software directly from the Zendesk Help Center with real-time visibility into what's available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start.

For IT & SAM Teams: Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync.