AssetSonar
AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), Patch Management, and Remote Monitoring context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one. At its core is the IT Graph, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk. For IT Agents: Open any ticket in the Zendesk Agent Workspace and see the requester's complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected. For Help Desk Technicians: When a ticket needs hands-on work, SonarSight, AssetSonar's built-in remote monitoring and management, lets technicians connect to the requester's device straight from the AssetSonar asset card in Zendesk. Run attended sessions with the employee or background sessions on unattended and shared machines, with access controlled by role and asset scope. SonarSight logs every session on the asset's record, showing who connected, when, and for how long. It is built for lean internal help desks and IT teams supporting distributed employees and shared devices across offices and sites. For employees: Request hardware or software directly from the Zendesk Help Center with real-time visibility into what's available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start. For IT & SAM Teams: Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync. Together, AssetSonar and Zendesk give IT one unified system to resolve issues faster, control spend, tighten compliance, and manage the full employee and asset lifecycle. EZO processes Customer Data in accordance with its Terms of Service. Additionally, EZO's Privacy Policy applies to processing of Personal Data. For more information, reach out to us at support@assetsonar.com.
GitHub by TissueApp
TissueApp for GitHub Seamless Zendesk – GitHub Integration TissueApp is a reliable, two-way Zendesk–GitHub integration that eliminates the headaches of managing tickets and issues across separate platforms. Whether your help desk team works in Zendesk or your developers and engineers prefer GitHub, TissueApp synchronizes tickets, GitHub issues, pull requests, and comments in real time to keep everyone aligned. Key Benefits Two-Way Sync: Updates in GitHub—including issue tracking, pull requests, and commit comments—appear instantly in Zendesk. Likewise, when your support agents add private or public comments in Zendesk, those updates are automatically reflected in GitHub. Full Privacy: We never store your repository data or read your code. TissueApp simply acts as a secure, real-time synchronization layer between Zendesk and GitHub—respecting your data and code confidentiality every step of the way. Streamlined Collaboration: Help desk agents can see all relevant GitHub issue details (status, assignees, labels, pull request links) right in Zendesk, while developers can see the original ticket context in GitHub without needing extra Zendesk licenses. Faster Escalations: Tired of juggling multiple systems or copy-pasting issue updates? TissueApp's escalation process lets you file a GitHub issue from a Zendesk ticket in a few clicks, complete with all relevant attachments and notes. Unlimited Repositories & Advanced Settings: Connect as many GitHub repos as you need, set custom sync rules, and configure your workflow to match your team's existing processes—ideal for both small businesses and enterprise-level DevOps teams. How It Works Install & Configure: Add TissueApp to your Zendesk account and link your GitHub organization or repository. Map Fields: Decide which fields, labels, or statuses you want to keep in sync, including private comments or attachments. Collaborate Seamlessly: Your support staff stays in Zendesk, logging customer issues and updates. Your developers remain in GitHub, working on issues and pull requests. TissueApp ensures both platforms are always up to date. Why TissueApp? Centralized Visibility: Keep everyone on the same page: Customer Support sees real-time DevOps updates, while Engineering sees the problem details and technical support context. Save Time & Resources: Eliminate double entry and cut down on status update emails or Slack messages. TissueApp handles the entire sync workflow behind the scenes. Reliable & Secure: We built TissueApp to ensure your data and code stay private. No advanced technical overhead required—just configure and go. Plans for Every Team Starter ($30/mo): Two-way sync, unlimited repositories, advanced settings, priority support. Business ($25/mo billed annually): Everything in Starter plus custom integrations. Enterprise (Custom): Tailored for large SaaS or DevOps teams needing specialized features. Join over 5,000 support agents and developers who have simplified their Zendesk–GitHub collaboration with TissueApp. Try a demo today and see how TissueApp helps your team resolve issues faster, keep customer support in sync with engineering, and deliver a seamless technical support experience. for more information, please visit our website at https://www.tissueapp.com/GitHub
