Nicereply is the #2 ranked surveys and reviews app on Zendesk, with a 5.0 average rating from 110 reviews, with a free plan available, as of Sep 9, 2026.
Nicereply is a Zendesk Marketplace app by Nicereply. With a rating of 5.0★ from 110 reviews, it currently ranks #2 in the Surveys and Reviews category.
AppRanks data: Nicereply ranks #2 in Surveys and Reviews on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Nicereply is a category-leading Zendesk app with a growing review traction. It is listed in the Surveys and Reviews category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 110 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Single-category specialization (Surveys and Reviews) — useful but limited if you need broad capabilities
Looking to switch from Nicereply?
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About Nicereply
How Nicereply works
Track the quality of your customer experience with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app.
Try it for free for 14 days.
If you have any questions about Nicereply for Zendesk for Zendesk ask us at [email protected]
How does it work?
Measure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat.
Learn how we handle your data in our privacy policy.
Screenshots
Category rankings
As of Sep 9, 2026- Surveys and Reviews#2of 125Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Nicereply doesn't have curated competitor matchups yet. Other tracked surveys and reviews apps on Zendesk:
CompareWhere Nicereply stands in the Surveys and Reviews category
Nicereply ranks #2 of 125 apps in the Surveys and Reviews category, placing it in the top 2% of the listing.
Frequently asked questions
What is Nicereply?
Nicereply is an app for Zendesk. It currently holds a 5.0-star rating from 110 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Surveys and Reviews category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Nicereply.
Who uses Nicereply?
Nicereply is actively installed across Zendesk stores tracked by AppRanks. Its review base of 110 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Surveys and Reviews category on Zendesk.
Where does Nicereply rank on Zendesk?
Nicereply currently sits at position #2 in the Surveys and Reviews category on Zendesk. That places it in the top 2% of 125 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.