Nicereply vs Simplesat for Support

Track the quality of your customer experience with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer feedback data pushed to Zendesk tickets without ever having to leave the app. Try it for free for 14 days. If you have any questions about Nicereply for Zendesk for Zendesk ask us at contact@nicereply.com How does it work? Measure customer satisfaction, effort or loyalty via a survey at the bottom of every email, in your macros, or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both Zendesk Support and Zendesk Chat. Learn how we handle your data in our privacy policy.

Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes. Simplesat offers: Fun and visually engaging surveys More versatile delivery options Multi-question surveys with conditional logic Automated sharing of 5-star reviews Rating and ticket info synced both ways Add CSAT, CES, 5-Star, or NPS surveys to solved ticket emails Embed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes! Works with Zendesk's event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients. Enhance Zendesk with Simplesat's deep integrations Take your Zendesk experience to the next level by installing the Simplesat Zendesk App. With the app, you can seamlessly integrate Simplesat into Zendesk's interface, making feedback management even more transparent and convenient. Key features of the Simplesat Zendesk App: Easy accessibility: Simplesat is readily available from your Zendesk interface, ensuring effortless access from any Zendesk page. Comprehensive user feedback: The app adds a right sidebar panel within Zendesk, providing access to user-specific feedback, including ratings and comments. In tickets, you can view related feedback specific to that ticket, while in the user view, you can see all feedback from that user. To learn more about the Simplesat Zendesk App and its installation, refer to the installation instructions and further details at the top of this page. Learn how we handle your data in our privacy policy.