- Category rank
- #173 in eComm and Payments
- Listing audit
- 59/100
Setloop is a Zendesk Marketplace app by Setloop Ltd.
Setloop is the #173 ranked eComm and Payments app on Zendesk, as of Nov 8, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 8, 2026
Setloop ranks #173 of 242 in eComm and Payments on Zendesk. It has no reviews on Zendesk yet.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Setloop
How Setloop works
Show full descriptionShow less
Setloop is a Shopify integration built for support teams running customer service on Zendesk. It brings Shopify order management directly into the ticket sidebar, so agents never have to leave Zendesk to look up or act on a customer's order.
Setloop is also listed on the Shopify App Store: https://apps.shopify.com/setloop-zendesk-connector -- install it there to connect your Shopify store(s) to this app.
What Setloop does:
Automatically shows a customer's Shopify orders in the ticket sidebar, matched by the ticket requester's email
Displays order details: line items, totals, financial and fulfillment status, and shipping address
Processes full, partial, and shipping refunds
Creates full or partial reship orders as free replacements
Edits order quantities, addresses, and line item discounts
Cancels orders and manages order tags
Merges results across every Shopify store connected to the account, so agents supporting multiple brands see one unified view
Attributes every action to the agent who performed it, recorded on the Shopify order timeline
How Setloop handles data:
Setloop connects to Shopify using OAuth -- merchants never paste API tokens, and Setloop's backend stores only the OAuth access token needed to call the Shopify Admin API on the merchant's behalf.
