Setloop vs Integra Correios

Setloop is a Shopify integration built for support teams running customer service on Zendesk. It brings Shopify order management directly into the ticket sidebar, so agents never have to leave Zendesk to look up or act on a customer's order. Setloop is also listed on the Shopify App Store: https://apps.shopify.com/setloop-zendesk-connector -- install it there to connect your Shopify store(s) to this app. What Setloop does: Automatically shows a customer's Shopify orders in the ticket sidebar, matched by the ticket requester's email Displays order details: line items, totals, financial and fulfillment status, and shipping address Processes full, partial, and shipping refunds Creates full or partial reship orders as free replacements Edits order quantities, addresses, and line item discounts Cancels orders and manages order tags Merges results across every Shopify store connected to the account, so agents supporting multiple brands see one unified view Attributes every action to the agent who performed it, recorded on the Shopify order timeline How Setloop handles data: Setloop connects to Shopify using OAuth -- merchants never paste API tokens, and Setloop's backend stores only the OAuth access token needed to call the Shopify Admin API on the merchant's behalf. To find a customer's orders, Setloop sends the Zendesk ticket requester's email address to the Setloop API, which uses it to search the connected Shopify store(s); this email is used transiently for the search and is not stored. The agent's name is sent to Shopify as attribution on any action taken. Setloop does not store Zendesk ticket content or end-user personal data. Full details are in our privacy policy: https://setloop.com/privacy

Um aplicativo que vai facilitar o dia-a-dia de quem usa os correios em suas operações de entrega e Zendesk, com este aplicativo seus agentes poderão dentro de uma única tela, a do ticket, ter acesso a informações dos correios como: Rastreamento de objeto, Pesquisa de endereço via CEP, Prazo para encomendas e cálculo de preços de múltiplos serviços (Sedex, PAC) tudo isso você pode usar assim que baixar. Porém a versão completa é melhor ainda, conta com logística reversa, que é o serviço de remessa de documentos e mercadorias em devolução sem gerar ônus ao remetente, é possível gerar a logística por dentro do Zendesk e transferir as informações do integra correios no ticket para responder o cliente, ou dos campos do ticket para o integra correios a fim de gerar a logística e etc, desta forma o agente não precisará preencher várias vezes o mesmo dado, ganhando agilidade e performance em seu trabalho.