OMQ Assist is the #31 ranked knowledge and content management app on Zendesk, with a 4.0 average rating from 5 reviews, with a free plan available, as of Sep 12, 2026.
OMQ Assist is a Zendesk Marketplace app by OMQ. With a rating of 4.0★ from 5 reviews, it currently ranks #31 in the Knowledge and Content Management category.
AppRanks data: OMQ Assist ranks #31 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 16% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
OMQ Assist is a well-rated Zendesk app with a limited review volume. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by OMQ — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
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About OMQ Assist
How OMQ Assist works
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Description
OMQ Assist makes Zendesk more efficient and helps you to deliver great customer service.
Features include:
Answer support tickets with one click
Solve requests from all over the world (supports 32 languages)
OMQ AI learns from your support tickets (self learning)
Rights management for agents
Work in the OMQ knowledge base without leaving Zendesk
The latest stable version of the extension can be installed via the Zendesk Marketplace.
OMQ Assist
OMQ Assist enhances your ticket system with a self-learning knowledge base, which automatically suggests suitable solutions. The processing time of each individual ticket is reduced, because of the extremely shortened research process. As soon as a ticket or a customer email is opened in Zendesk, OMQ Assist reads the message automatically. The Artificial Intelligence of OMQ understands the customer’s request and OMQ Assist proposes matching entries from the knowledge base. These appear in the right pane of Zendesk Support.
You can also individually search for an answer if you want to use a different answer than the one suggested by OMQ Assist. Just enter a search term in the search field. OMQ Assist displays all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist.
About OMQ
OMQ is a central and intelligent knowledge base. All OMQ products access the same service answers from the knowledge base and direct them into the various communication channels.
OMQ’s AI understands the customer’s intent
With our artificial intelligence, incoming customer messages will be automatically read. Simultaneously, OMQ Assist analyzes and understands the intention of the customer request. Text blocks will be displayed to the service agent so that they can compose an email reply with a single click. Manually replying to repetitive customer requests will therefore be avoided.
Screenshots
Category rankings
As of Sep 12, 2026- Knowledge and Content Management#31of 205Top 16%
- AI and Bots#44of 385Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
OMQ Assist ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #22
Competitors & alternatives
OMQ Assist doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is OMQ Assist?
OMQ Assist is an app for Zendesk. It currently holds a 4.0-star rating from 5 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by OMQ.
Who uses OMQ Assist?
OMQ Assist is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Knowledge and Content Management category on Zendesk.
Where does OMQ Assist rank on Zendesk?
OMQ Assist currently sits at position #31 in the Knowledge and Content Management category on Zendesk. That places it in the top 15% of 205 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.