VOC Patterns is the #140 ranked reporting and analytics app on Zendesk, with a 1.0 average rating from 1 review, with a free plan available, as of Sep 12, 2026.
VOC Patterns is a Zendesk Marketplace app by Zendesk Labs. With a rating of 1.0★ from 1 reviews, it currently ranks #140 in the Reporting and Analytics category.
AppRanks data: VOC Patterns ranks #140 in Reporting and Analytics on Zendesk Marketplace, placing it in the top 55% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
VOC Patterns is a mixed-rating Zendesk app with a limited review volume. It is listed in the Reporting and Analytics category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Zendesk Labs — established developer track record
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (1) — ratings can shift significantly with new feedback
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About VOC Patterns
How VOC Patterns works
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Voice Of Customer Patterns is a proactive analysis tool that analyzes support tickets to reveal customer trends, common issues, and improvement opportunities, developed by Zendesk Labs.
What are some reasons to leverage VOC Patterns?
Common use cases include:
Surfacing recurring customer pain points
Highlighting top drivers of customer satisfaction or frustration
Spotting improvement opportunities and quick wins
Tracking trends in ticket volume or customer feedback
With VOC Patterns, You Can:
Automatically analyze solved and closed tickets for actionable patterns
See summaries of customer voices with root causes and suggested actions
Create, manage, and filter categories for focused analysis
Pin, dismiss patterns for easy team access to customize your team's view
Drill down to related tickets and actual customer comments associated with patterns
Open an AI-powered chat assistant to dive deeper into specific patterns by asking in-depth natural language questions about the tickets or related subjects
Build action plans, assign tasks, and track progress, all inside Zendesk
Share findings with your team via copy function
Additional details
Ticket requirement: A minimum of 50 solved or closed tickets of a similar nature are required to start. More is better. Tickets with other statuses are not included.
Language: This app is only available in English at this time.
Ticket exclusions: This app does not analyze voice tickets or AI-only tickets.
No analytics expertise required!
This app is designed for production use. Sandbox or testing accounts with limited ticket data may prevent it from producing the expected results.
Learn more about app setup, pattern management, and best practices in the Help Center article.
Empower your team to understand “why” customers contact you, discover trends, and take action with VOC Patterns.
What you need to know about Zendesk Labs:
This app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time.
To learn more about Zendesk Labs projects, and get engaged in the process, please visit our website.
By enabling this app, you agree to the Built By Zendesk Application Agreement.
Screenshots
Category rankings
As of Sep 13, 2026- Reporting and Analytics#140of 259Top 55%
- AI and Bots#199of 385Top 52%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
VOC Patterns ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #24
Competitors & alternatives
VOC Patterns doesn't have curated competitor matchups yet. Other tracked reporting and analytics apps on Zendesk:
CompareWhere VOC Patterns stands in the Reporting and Analytics category
VOC Patterns ranks #140 of 259 apps in the Reporting and Analytics category, placing it in the top 55% of the listing.
Frequently asked questions
What is VOC Patterns?
VOC Patterns is an app for Zendesk. It currently holds a 1.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Reporting and Analytics category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk Labs.
Who uses VOC Patterns?
VOC Patterns is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Reporting and Analytics category on Zendesk.
Where does VOC Patterns rank on Zendesk?
VOC Patterns currently sits at position #140 in the Reporting and Analytics category on Zendesk. That places it in the top 54% of 259 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.