Flow by Knots is the #168 ranked workflows app on Zendesk, with a free plan available, as of Sep 3, 2026.
Flow by Knots is a Zendesk Marketplace app by Knots.
AppRanks data: Flow by Knots ranks #168 in Workflows on Zendesk Marketplace, placing it in the top 58% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Flow by Knots is a newly-listed Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Knots — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Flow by Knots?
See Flow by Knots's alternatives ranked by audit score, rating, and review velocity.
About Flow by Knots
How Flow by Knots works
Show full descriptionShow less
Knots Flow for Zendesk
Knots Flow is a visual AI-orchestration platform designed to help you
automate and optimize complex processes in Zendesk, from interpreting
data to coordinating multi-step workflows.
Why Flow for Zendesk?
Zendesk workflows often require multiple triggers, conditions, and apps
to achieve even moderately complex automations. Flow simplifies all of
this by centralizing your logic into one clean visual automation.
With Flow, Zendesk becomes far more powerful:
You can preprocess ticket data through AI before it ever reaches an agent.
You can extract structured fields from emails, documents, attachments, or other unstructured formats.
You can route information into Zendesk or external systems with precision --- without building fragile trigger chains.
You can use AI to understand, normalize, categorize, or transform any incoming content.
Key Features
Visual Workflow Builder
Design automations using nodes and edges. From high-level overviews to
detailed logic paths, Flow offers a clean and intuitive way to represent
even the most complex processes.
Conditional Logic
Use IF/ELSE conditions or parallel flows to branch your logic,
handle multiple outcomes, or update several systems at once --- all
without relying on nested Zendesk triggers.
Multi-Modal Data Processing
Flow can process documents, images, audio, and video, making it easy
to extract meaning and structure from any content a ticket may include.
Specialized AI Sub-Agents
Build targeted "micro-agents" within your workflow specialized for a
specific data type or task --- such as: - Document classification -
Audio transcription - Image analysis - Content extraction -
Domain-specific reasoning
These sub-agents can be reused across workflows and combined into larger
orchestration patterns.
Document & Ticket Structuring
Extract fields, detect categories, summarize content, or convert raw
unstructured input into clean structured data that Zendesk can use for
triggers, macros, or reporting.
Connectors & API Calls
Connect to any third-party system using HTTP requests or secure reusable
connectors. Perfect for updating CRM/ERP systems or enriching Zendesk
tickets with external data.
Zendesk Start Event
Trigger your workflows directly from Zendesk events. Flow automatically
creates the webhook and trigger for you, and the payload can be
customized easily.
Asynchronous Safe Processing
Flow handles long-running tasks (OCR, AI, multi-step logic) without
causing Zendesk timeouts --- ideal for document extraction, AI
enrichment, or batch processing.
How It Works
Install the app and link your Zendesk account.
Create a workflow in Knots Flow.
Choose the Zendesk Start Event to activate your automation.
Add AI, OCR, sub-agents, conditions, or connectors to other systems.
Publish --- your automation is now active in Zendesk with no further configuration.
Ideal Zendesk Use Cases
Automated ticket enrichment and field extraction
Processing emails, PDFs, images, audio, or video attachments
Creating specialized AI sub-agents for different content types
Updating Zendesk and external tools simultaneously
Replacing multiple marketplace apps with one unified visual automation
Running complex internal processes without building long trigger chains
Contact
For more information or any inquiries:
Email: [email protected] | Web: knots.io
Privacy policy
Screenshots
Category rankings
As of Sep 4, 2026- Workflows#168of 291Top 58%
- AI and Bots#195of 377Top 52%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Flow by Knots ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #8
- Rank #19
Competitors & alternatives
Flow by Knots doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Flow by Knots stands in the Workflows category
Flow by Knots ranks #168 of 291 apps in the Workflows category, placing it in the top 58% of the listing.
Frequently asked questions
What is Flow by Knots?
Flow by Knots is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Knots.
Who uses Flow by Knots?
Flow by Knots is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Flow by Knots rank on Zendesk?
Flow by Knots currently sits at position #168 in the Workflows category on Zendesk. That places it in the top 58% of 291 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.