Flow by Knots vs SnapCall Visual AI

Knots Flow for Zendesk Knots Flow is a visual AI-orchestration platform designed to help you automate and optimize complex processes in Zendesk, from interpreting data to coordinating multi-step workflows. Why Flow for Zendesk? Zendesk workflows often require multiple triggers, conditions, and apps to achieve even moderately complex automations. Flow simplifies all of this by centralizing your logic into one clean visual automation. With Flow, Zendesk becomes far more powerful: You can preprocess ticket data through AI before it ever reaches an agent. You can extract structured fields from emails, documents, attachments, or other unstructured formats. You can route information into Zendesk or external systems with precision --- without building fragile trigger chains. You can use AI to understand, normalize, categorize, or transform any incoming content. Key Features Visual Workflow Builder Design automations using nodes and edges. From high-level overviews to detailed logic paths, Flow offers a clean and intuitive way to represent even the most complex processes. Conditional Logic Use IF/ELSE conditions or parallel flows to branch your logic, handle multiple outcomes, or update several systems at once --- all without relying on nested Zendesk triggers. Multi-Modal Data Processing Flow can process documents, images, audio, and video, making it easy to extract meaning and structure from any content a ticket may include. Specialized AI Sub-Agents Build targeted "micro-agents" within your workflow specialized for a specific data type or task --- such as: - Document classification - Audio transcription - Image analysis - Content extraction - Domain-specific reasoning These sub-agents can be reused across workflows and combined into larger orchestration patterns. Document & Ticket Structuring Extract fields, detect categories, summarize content, or convert raw unstructured input into clean structured data that Zendesk can use for triggers, macros, or reporting. Connectors & API Calls Connect to any third-party system using HTTP requests or secure reusable connectors. Perfect for updating CRM/ERP systems or enriching Zendesk tickets with external data. Zendesk Start Event Trigger your workflows directly from Zendesk events. Flow automatically creates the webhook and trigger for you, and the payload can be customized easily. Asynchronous Safe Processing Flow handles long-running tasks (OCR, AI, multi-step logic) without causing Zendesk timeouts --- ideal for document extraction, AI enrichment, or batch processing. How It Works Install the app and link your Zendesk account. Create a workflow in Knots Flow. Choose the Zendesk Start Event to activate your automation. Add AI, OCR, sub-agents, conditions, or connectors to other systems. Publish --- your automation is now active in Zendesk with no further configuration. Ideal Zendesk Use Cases Automated ticket enrichment and field extraction Processing emails, PDFs, images, audio, or video attachments Creating specialized AI sub-agents for different content types Updating Zendesk and external tools simultaneously Replacing multiple marketplace apps with one unified visual automation Running complex internal processes without building long trigger chains Contact For more information or any inquiries: Email: [email protected] | Web: knots.io Privacy policy

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here