Past Tickets Search AI by Macha is the #10 ranked knowledge and content management app on Zendesk, with a 5.0 average rating from 8 reviews, with a free plan available, as of Sep 13, 2026.
Past Tickets Search AI by Macha is a Zendesk Marketplace app by Macha AI. With a rating of 5.0★ from 8 reviews, it currently ranks #10 in the Knowledge and Content Management category.
AppRanks data: Past Tickets Search AI by Macha ranks #10 in Knowledge and Content Management on Zendesk Marketplace, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Past Tickets Search AI by Macha is a category-leading Zendesk app with a limited review volume. It is listed in the Knowledge and Content Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Macha AI — established developer track record
Cons
- −Limited review base (8) — ratings can shift significantly with new feedback
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About Past Tickets Search AI by Macha
How Past Tickets Search AI by Macha works
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🔍 AI powered search for past Zendesk tickets
Support teams solve similar issues every day, but finding the right past ticket to reference is often slow and frustrating.
Past Tickets Search AI by Macha solves that by helping agents quickly find relevant past tickets directly inside Zendesk.
Start your free trial — no credit card required.
🫰 Getting started
Get started in just a few minutes.
❤️ Why support teams love Past Tickets AI Search by Macha
⚡ Find similar tickets in seconds: Agents can quickly find similar past tickets without relying on memory, teammates, or manual searching.
🛠️ Search without leaving the ticket: The app lives inside the Zendesk sidebar, so agents stay focused on the ticket they're working on.
📈 Grows with your ticket history: Choose a plan based on how many past tickets you want available for search as your support operation grows.
✨ One job, done well: This app does one thing well: search past tickets fast.
💡 Resolve issues with confidence: Reduce time spent digging through old tickets and help agents resolve issues with confidence.
⚙️ How it works
🤝 Who it's for
Past Tickets AI Search is built for support teams that:
Handle recurring or similar customer issues
Want a faster way to find relevant past tickets
Prefer simple, focused tools over complex systems
Want to help agents work more efficiently without changing existing processes
💲 Pricing
Pricing is based on how many past tickets you want available for search.
🧩 Explore the complete Macha AI app suite
Discover all our Zendesk apps here: Macha AI App Suite
Got questions?
Just write to us at [email protected]
Learn more about us at getmacha.com
Book a demo or onboarding session: Book a Quick Slot
🔐 Data Security at Macha AI
We prioritize data security to ensure your information remains safe. Here's how we protect it:
Minimal Data Storage: We only save what's essential — AI-generated knowledge — while excluding customer details and raw ticket data.
Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.
PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.
View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.
Screenshots
Category rankings
As of Sep 13, 2026- Knowledge and Content Management#10of 205Top 5%
- AI and Bots#21of 385Top 6%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Past Tickets Search AI by Macha doesn't have curated competitor matchups yet. Other tracked knowledge and content management apps on Zendesk:
Frequently asked questions
What is Past Tickets Search AI by Macha?
Past Tickets Search AI by Macha is an app for Zendesk. It currently holds a 5.0-star rating from 8 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Knowledge and Content Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Macha AI.
Who uses Past Tickets Search AI by Macha?
Past Tickets Search AI by Macha is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Knowledge and Content Management category on Zendesk.
Where does Past Tickets Search AI by Macha rank on Zendesk?
Past Tickets Search AI by Macha currently sits at position #10 in the Knowledge and Content Management category on Zendesk. That places it in the top 5% of 205 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.