UserVoice is the #12 ranked surveys and reviews app on Zendesk, with a 4.0 average rating from 18 reviews, with a free plan available, as of Sep 3, 2026.
UserVoice is a Zendesk Marketplace app by UserVoice. With a rating of 4.0★ from 18 reviews, it currently ranks #12 in the Surveys and Reviews category.
AppRanks data: UserVoice ranks #12 in Surveys and Reviews on Zendesk Marketplace, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
UserVoice is a well-rated Zendesk app with a limited review volume. It is listed in the Surveys and Reviews category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 18 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (18) — ratings can shift significantly with new feedback
Looking to switch from UserVoice?
See UserVoice's alternatives ranked by audit score, rating, and review velocity.
About UserVoice
How UserVoice works
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UserVoice helps you listen to your most important stakeholder – the customer – and turn their feedback into actionable data to drive product development.
The UserVoice app for Zendesk will enable your support teams to send product requests to UserVoice, so that your product leaders can see which ideas have the most requests and understand each customer’s needs.
Capture product requests
While working on a Zendesk ticket, support teams can efficiently collect product requests on behalf of your users, linking them to ideas in UserVoice.
A description of the customer’s request is saved privately, along with your own words. Only you and your co-workers can see this request.
Requests are automatically linked to the Zendesk ticket and requester.
Stay up-to-date
Optionally, you can subscribe a customer to a UserVoice idea. If subscribed, the product team can update the customer as the idea moves through different development stages - from discovery to planning to development and even launch.
Support teams can also stay up-to-date on product requests. Anytime you come back to the ticket in Zendesk, you will see the live status of that idea in UserVoice along with how many other customers have asked for it.
Regardless of where your feedback comes from, UserVoice aggregates it in a centralized location so the product team can quickly find trends to drive roadmap decisions.
Screenshots
Category rankings
As of Sep 4, 2026- Surveys and Reviews#12of 125Top 10%
- Reporting and Analytics#35of 256Top 14%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
UserVoice doesn't have curated competitor matchups yet. Other tracked surveys and reviews apps on Zendesk:
Where UserVoice stands in the Surveys and Reviews category
UserVoice ranks #12 of 125 apps in the Surveys and Reviews category, placing it in the top 10% of the listing.
Frequently asked questions
What is UserVoice?
UserVoice is an app for Zendesk. It currently holds a 4.0-star rating from 18 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Surveys and Reviews category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by UserVoice.
Who uses UserVoice?
UserVoice is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Surveys and Reviews category on Zendesk.
Where does UserVoice rank on Zendesk?
UserVoice currently sits at position #12 in the Surveys and Reviews category on Zendesk. That places it in the top 10% of 125 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.