Freshdesk is the #9 ranked customer support app on Slack, with a free plan available, as of Jul 28, 2026.
AppRanks data: Freshdesk ranks #9 in Customer Support on Slack Marketplace, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Freshdesk is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Freshdesk?
See Freshdesk's alternatives ranked by audit score, rating, and review velocity.
About Freshdesk
How Freshdesk works
- Create and update tickets from Slack messages. You can also add private notes and even reply to customers, without having to switch tabs or open up Freshdesk.
- Resolve issues faster by allowing ticket notifications from Freshdesk to be posted to relevant channels automatically, with real-time updates.
- Deliver stellar customer support, by inviting other team members and non-Freshdesk agents in the organization to collaborate on tickets, right within Slack.
Freshworks is trusted by hundreds of thousands of businesses worldwide. Visit https://freshdesk.com to learn more.
Screenshots
Category rankings
As of Aug 3, 2026- Customer Support#9of 310Top 3%
- Communication#33of 601Top 6%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Freshdesk doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where Freshdesk stands in the Customer Support category
Freshdesk ranks #9 of 310 apps in the Customer Support category, placing it in the top 3% of the listing.
Frequently asked questions
What is Freshdesk?
Freshdesk is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Who uses Freshdesk?
Freshdesk is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does Freshdesk rank on Slack?
Freshdesk currently sits at position #9 in the Customer Support category on Slack. That places it in the top 3% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.