Ackly is the #159 ranked customer support app on Slack, with a free plan available, as of Jul 28, 2026.
AppRanks data: Ackly ranks #159 in Customer Support on Slack Marketplace, placing it in the top 52% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ackly is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
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About Ackly
How Ackly works
Keep your team’s questions acknowledged and answered Providing question tracking and recognition has never been easier Ackly keeps a pulse on your team and their services Tracks each question asked Tracks questions that are answered Ackly organizes action items for your teams Provides direct links to unanswered questions Lists questions to add to your knowledge base Ackly acknowledges the everyday heroes Recognizes a hero a day Recognizes additional heroes that assisted Ackly creates friendly competition Configurable daily & weekly summaries
How does Ackly work? 1. Ackly listens for questions posted in your support channels. A ‘question’ is any original message, which is why it’s important to use Slack Threads for replies. 2. Ackly listens for when you acknowledge questions with the reaction. 3. Ackly listens for when you resolve questions with the or reactions. 4. Ackly listens for when you mark a question that should be added to your knowledge base with the reaction. Don’t want Ackly to track a message or thread? 1. Ackly stops tracking and deletes any prior tracking of a message marked with the reaction. 2. Ackly deletes references to deleted messages. To install the , or emojis, see ackly.io for links.
Learn more about how teams use Ackly →
Screenshots
Category rankings
As of Aug 2, 2026- Customer Support#159of 310Top 52%
- Developer Tools#271of 540Top 51%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Ackly doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where Ackly stands in the Customer Support category
Ackly ranks #159 of 310 apps in the Customer Support category, placing it in the top 52% of the listing.
Frequently asked questions
What is Ackly?
Ackly is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Is Ackly free?
Ackly does not offer a permanent free plan on Slack. Pricing starts at Paid, with a free trial. Trial availability and exact billing terms are mirrored from the live Slack listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Ackly?
Ackly is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does Ackly rank on Slack?
Ackly currently sits at position #159 in the Customer Support category on Slack. That places it in the top 51% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.