Document360 is the #137 ranked customer support app on Slack, as a paid app, as of Jul 28, 2026.
AppRanks data: Document360 ranks #137 in Customer Support on Slack Marketplace, placing it in the top 45% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Document360 is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- No standout positives based on current data signals.
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (Paid) — evaluation requires committing payment details
Looking to switch from Document360?
See Document360's alternatives ranked by audit score, rating, and review velocity.
About Document360
How Document360 works
Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems. DOCUMENT360 + Slack With the Document360 integration with Slack, you will equip your agents with your knowledge base without leaving your Workspace. Apart from searching for articles, you would be able to create user-friendly documentation, author in Markdown editor for any version or language in your knowledge base from Slack.
Screenshots
Category rankings
As of Aug 2, 2026- Customer Support#137of 310Top 45%
- Communication#326of 601Top 55%
- Productivity#578of 600Top 97%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Document360 doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where Document360 stands in the Customer Support category
Document360 ranks #137 of 310 apps in the Customer Support category, placing it in the top 45% of the listing.
Frequently asked questions
What is Document360?
Document360 is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Is Document360 free?
Document360 does not offer a permanent free plan on Slack. Pricing starts at Paid. Trial availability and exact billing terms are mirrored from the live Slack listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Document360?
Document360 is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does Document360 rank on Slack?
Document360 currently sits at position #137 in the Customer Support category on Slack. That places it in the top 44% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.