Is InMoment cheaper than Freshdesk?

For most accounts under typical category usage, the answer depends on tier. InMoment is in the unknown band (Pricing varies), while Freshdesk is free (Free). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.

Why isn't every option on this list?

This page surfaces 12 alternatives ranked by blended score. Apps just outside the top-12 typically have lower feature similarity (under 40%), thinner listings (audit under 65), or have flagged review-quality issues. If you have a specific app in mind, check the full Slack catalog for its profile.

How is the ranking built?

Three signals, weighted: feature similarity (45%) from N-gram match against Freshdesk's feature signature, audit + rating (35%) blending listing quality with rolling 90-day rating, and review velocity (20%) tracking 30-day review additions normalized by category baseline. We don't accept paid placement and we publish the rules so you can audit them yourself.

When was this ranking last updated?

This page rebuilds daily. Source data — Freshdesk's listing and the 12 alternatives' listings — is scraped every 24 hours. Audit scores re-run on the same cadence. If a rating shifts more than 0.05★ overnight, that's a real change in the marketplace, not a model artifact.

Can I track Freshdesk alongside its alternatives in AppRanks?

Yes — that's the dashboard product. Add up to 12 competitors to any app you track, and AppRanks will surface daily ranking deltas, ad activity, keyword overlap, and rating-curve divergence. The free tier covers 1 app + 3 competitors. Try free →

Freshdesk alternatives — Slack apps ranked by audit score

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Freshdesk alternatives — Slack apps ranked by audit score

SIDE-BY-SIDE COMPARISON

Freshdesk versus the top 3.

Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.

YOU'RE LEAVING

Freshdesk

#1 in Customer Support

Rating—

Reviews0

AuditNot audited

PricingFree

Best forCustomer Support workflows

TOP PICK

InMoment

#1 in Customer Support

Rating—

Reviews0 ★

AuditNot audited

PricingPricing varies

MatchMedium · 50%

Best forCustomer Support workflows

RANK #2

New Relic - EU

#2 in Customer Support

Rating—

Reviews0 ★

AuditNot audited

PricingFree

MatchMedium · 50%

Best forCustomer Support workflows

RANK #3

Assist AI

#3 in Customer Support

Rating—

Reviews0 ★

AuditNot audited

PricingPricing varies

MatchMedium · 50%

Best forCustomer Support workflows

	YOU'RE LEAVING Freshdesk #1 in Customer Support	TOP PICK InMoment #1 in Customer Support	RANK #2 New Relic - EU #2 in Customer Support	RANK #3 Assist AI #3 in Customer Support
Average rating	—	—	—	—
Review count	0	0	0

Alternatives to Freshdesk

Three you should evaluate first.

InMoment

New Relic - EU

Assist AI

Freshdesk versus the top 3.

Freshdesk

InMoment

New Relic - EU

Assist AI

The next 9, denser.

9 more Slack alternatives to Freshdesk

How these alternatives are ranked

Four reasons people leave.

Pricing has outgrown your usage

You need a feature outside the focus

Support response has slowed you down

Your scale has changed since you picked

Answers built from the data.

Continue your research

Audit Freshdesk's listing

Freshdesk vs InMoment

Slack category leaders