- Category rank
- #3 in Customer Support
- Listing audit
- 60/100
incident.io is the #3 ranked Customer Support app on Slack, with a free trial, as of Oct 26, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 26, 2026
incident.io is a category-leading Customer Support app on Slack, ranked #3 of 310 in the category. Paid plans come with a free trial; there is no permanent free plan.
Pros
- +#3 of 310 in Customer Support
Cons
- −No free plan (Paid with free trial) — evaluation needs a paid plan or a trial
About incident.io
How incident.io works
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incident.io is the all-in-one platform for managing incidents directly inside Slack. Create, coordinate, and resolve incidents faster with a seamless Slack-native workflow used by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner. What you can do with incident.io in Slack Declare an incident instantly from any message using shortcuts or slash commands. Pull in the right people automatically with roles, escalations, and workflows that assign responsibilities and notify key stakeholders. Automate repetitive tasks like updating metadata, setting severity, posting checklists, and kicking off follow-ups - all triggered inside Slack. Get AI-powered summaries and timelines that keep everyone aligned during fast-moving incidents. Share updates with customers or internal teams through integrated Status Pages, published directly from Slack. Connect your entire stack including PagerDuty, Datadog, Linear, Jira, Grafana, and more - bringing alerts, context, and actions into one place. Turn incidents into insights using enriched timelines, responder data, and trends captured through real Slack activity. Why engineering teams choose incident.io for Slack - Slack-native by design: built for teams who prefer resolving issues where the work already happens. - Fastest setup: up and running in minutes with sensible defaults. - Loved by responders: designed to reduce cognitive load, not add more tools to learn. - End-to-end platform: on-call, response, workflows, status pages, and post-incident insights all connected. Whether you're a fast-growing startup or a global engineering organization, incident.io helps your team respond confidently, collaborate effortlessly, and learn from every incident - all without leaving Slack. Add the app to Slack to get started, or find out more at incident.io. Disclaimer: incident.io uses a Large Language Model (LLM) to generate summaries. LLMs have the potential to produce inaccurate summaries.





