incident.io is the #3 ranked customer support app on Slack, with a free plan available, as of Sep 11, 2026.
AppRanks data: incident.io ranks #3 in Customer Support on Slack Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
incident.io is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
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About incident.io
How incident.io works
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incident.io is the all-in-one platform for managing incidents directly inside Slack. Create, coordinate, and resolve incidents faster with a seamless Slack-native workflow used by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner. What you can do with incident.io in Slack Declare an incident instantly from any message using shortcuts or slash commands. Pull in the right people automatically with roles, escalations, and workflows that assign responsibilities and notify key stakeholders. Automate repetitive tasks like updating metadata, setting severity, posting checklists, and kicking off follow-ups - all triggered inside Slack. Get AI-powered summaries and timelines that keep everyone aligned during fast-moving incidents. Share updates with customers or internal teams through integrated Status Pages, published directly from Slack. Connect your entire stack including PagerDuty, Datadog, Linear, Jira, Grafana, and more - bringing alerts, context, and actions into one place. Turn incidents into insights using enriched timelines, responder data, and trends captured through real Slack activity. Why engineering teams choose incident.io for Slack - Slack-native by design: built for teams who prefer resolving issues where the work already happens. - Fastest setup: up and running in minutes with sensible defaults. - Loved by responders: designed to reduce cognitive load, not add more tools to learn. - End-to-end platform: on-call, response, workflows, status pages, and post-incident insights all connected. Whether you're a fast-growing startup or a global engineering organization, incident.io helps your team respond confidently, collaborate effortlessly, and learn from every incident - all without leaving Slack. Add the app to Slack to get started, or find out more at incident.io. Disclaimer: incident.io uses a Large Language Model (LLM) to generate summaries. LLMs have the potential to produce inaccurate summaries.
Screenshots
Category rankings
As of Sep 18, 2026- Customer Support#3of 310Top 1%
- AI Apps & Assistants#11of 67Top 17%
- Developer Tools#12of 540Top 3%
- Communication#16of 601Top 3%
- Essential Apps#24of 50Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
incident.io doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where incident.io stands in the Customer Support category
incident.io ranks #3 of 310 apps in the Customer Support category, placing it in the top 1% of the listing.
Frequently asked questions
What is incident.io?
incident.io is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Is incident.io free?
incident.io does not offer a permanent free plan on Slack. Pricing starts at Paid with free trial. Trial availability and exact billing terms are mirrored from the live Slack listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses incident.io?
incident.io is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does incident.io rank on Slack?
incident.io currently sits at position #3 in the Customer Support category on Slack. That places it in the top 1% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.