- Category rank
- #3 in Customer Support
- Listing audit
- 60/100
incident.io is the #3 ranked Customer Support app on Slack, with a free trial, as of Oct 26, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 26, 2026
incident.io is a category-leading Customer Support app on Slack, ranked #3 of 310 in the category. Paid plans come with a free trial; there is no permanent free plan.
Pros
- +#3 of 310 in Customer Support
Cons
- −No free plan (Paid with free trial) — evaluation needs a paid plan or a trial
About incident.io
How incident.io works
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incident.io is the all-in-one platform for managing incidents directly inside Slack. Create, coordinate, and resolve incidents faster with a seamless Slack-native workflow used by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner. What you can do with incident.io in Slack Declare an incident instantly from any message using shortcuts or slash commands. Pull in the right people automatically with roles, escalations, and workflows that assign responsibilities and notify key stakeholders. Automate repetitive tasks like updating metadata, setting severity, posting checklists, and kicking off follow-ups - all triggered inside Slack. Get AI-powered summaries and timelines that keep everyone aligned during fast-moving incidents. Share updates with customers or internal teams through integrated Status Pages, published directly from Slack. Connect your entire stack including PagerDuty, Datadog, Linear, Jira, Grafana, and more - bringing alerts, context, and actions into one place. Turn incidents into insights using enriched timelines, responder data, and trends captured through real Slack activity. Why engineering teams choose incident.io for Slack - Slack-native by design: built for teams who prefer resolving issues where the work already happens. - Fastest setup: up and running in minutes with sensible defaults. - Loved by responders: designed to reduce cognitive load, not add more tools to learn. - End-to-end platform: on-call, response, workflows, status pages, and post-incident insights all connected. Whether you're a fast-growing startup or a global engineering organization, incident.io helps your team respond confidently, collaborate effortlessly, and learn from every incident - all without leaving Slack. Add the app to Slack to get started, or find out more at incident.io. Disclaimer: incident.io uses a Large Language Model (LLM) to generate summaries. LLMs have the potential to produce inaccurate summaries.
Screenshots






Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
Ratings and reviews
Slack does not publish ratings or reviews for its apps.
Category rankings
A category rank is the app's position in Slack's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Customer Support#3of 310Top 1%
- AI Apps & Assistants#11of 67Top 17%
- Developer Tools#12of 540Top 3%
- Communication#16of 601Top 3%
- Essential Apps#24of 50Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
No featured placements on Slack in the last 30 days.
Competitors & alternatives
incident.io doesn't have curated competitor matchups yet.Other tracked Customer Support apps on Slack:
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Where incident.io stands in the Customer Support category
incident.io ranks #3 of 310 apps in the Customer Support category, placing it in the top 1% of the listing.
Frequently asked questions
What is incident.io?
incident.io is a Slack app, listed in Customer Support.
Is incident.io free?
No permanent free plan — incident.io offers a free trial on Slack.
Where does incident.io rank on Slack?
incident.io ranks #3 of 310 apps in Customer Support on Slack.